topic Re: Can’t Link nest app to google home in Nest Thermostats

Can’t Link nest app to google home

Mrose — Fri, 14 Apr 2023 01:48:31 GMT

Is there a way to link the nest app to google home? I need to add a family member to my nest account so they can also use the thermostat. I tried to add a family member to nest app but it directed me to google home which I dont reallly use. I added my husband who accepted but it doesn’t show in my nest app nor can he see anything. I assume I have to link the two apps but then I’m wondering if I should have setup my thermostat in google home instead of the nest app?

Re: Can’t Link nest app to google home

MplsCustomer — Fri, 14 Apr 2023 02:06:53 GMT

@Mrose

First of all, you cannot choose which app to use for the install. The Nest Thermostat E and the Nest Learning Thermostat get installed in the Google Nest app, but then should AUTOMATICALLY appear in the Google Home app, provided that you are logging onto each app with the same Google Account and accessing the same Google Nest "home/structure" on the same Wi-Fi network and you have assigned the thermostat to a "room" ("Where") in the Google Nest app.

The Nest Thermostat gets installed in the Google Home app and cannot be accessed in the Google Nest app.

https://support.google.com/googlenest/answer/9274936

In recent months, numerous customers in this forum have reported that when they installed their Nest Thermostat E or the Nest Learning Thermostat in the Google Nest app, it did NOT AUTOMATICALLY appear in the Google Home app. Many of these customers have then tried this workaround: In the Google Nest app, create a new, temporary Google Nest "home/structure". Go to that new, empty Google Nest "home/structure" in the Google Home app and delete it. This apparently forces the 2 apps to sync.

Re: Can’t Link nest app to google home

Mrose — Fri, 14 Apr 2023 02:43:28 GMT

Thank you! The workaround worked and they synced. Appreciate the help.

Re: Can’t Link nest app to google home

Jake — Tue, 18 Apr 2023 18:15:10 GMT

Hey Mrose,

Thanks for the helpful reply MplsCustomer.

I am glad to hear you were able to get your accounts linked and everything is good to go from here. I wanted to check in with you, and let you know that I will be locking the thread in 24 hours with the issue being resolved. Please let me know if you have any questions from here, as I would be happy to take a closer look.

Best regards,

Jake