topic Re: Sunblock not working in Nest Thermostats

Sunblock not working

ezelkow1 — Sun, 02 Apr 2023 22:49:30 GMT

yes another sunblock not working post. I’ve had enabled for half a week so far. In the app it reports sunblock as on and ready but it is obviously not working. The sun never shows up on the thermostat and it is obviously affecting its temperature as here is a read out from a sensor pack I bought:

the dining room sensor being directly around the corner from the thermostat just not in direct sunlight. Do I need to just keep waiting even though it’s reported “ready” in the app? Or is it just that unreliable that I will have to depend on sensors?

this is with a nest learning, there are no sources of heat near the thermostat. This discrepancy only occurs while it is being hit by sunlight

Re: Sunblock not working

ezelkow1 — Sun, 02 Apr 2023 23:33:52 GMT

Also of course after I posted I saw the sun show up on the nest unit and in the app. However it was still showing the uncorrected temperature in comparison to the other sensors

Re: Sunblock not working

zoeuvre — Fri, 07 Apr 2023 22:37:51 GMT

Hi there,

I'm sorry to hear about the situation. Please try to toggle off and on the Sunblock option on your Nest app or on the Nest Learning Thermostat, then try restarting it after making changes.

I'll look forward to your response.

Thanks,
Zoe

Re: Sunblock not working

EmersonB — Tue, 11 Apr 2023 22:03:07 GMT

Hello everyone,

@ezelkow1, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? Were you able to read the information and check the link that Zoe has shared? Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

I appreciate the help, Zoe.

Thanks,
Emerson

Re: Sunblock not working

EmersonB — Wed, 12 Apr 2023 22:07:55 GMT

Hey ezelkow1,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson

Re: Sunblock not working

ezelkow1 — Wed, 12 Apr 2023 22:32:39 GMT

It hasnt been consistently sunny enough directly on the thermostat for me to really check or be home when it's doing it. After that first time of seeing it I havent seen it since. While temperatures are still higher in there they do seem like maybe they are slightly more in line with another sensor nearby now and I think that room may be a bit warmer to begin with

So for now Im calling it ok with using other sensors. Maybe later in the summer Ill have a better chance to try

Re: Sunblock not working

EmersonB — Fri, 14 Apr 2023 22:55:43 GMT

Hi ezelkow1,

Thanks for getting back to us and we appreciate you sharing your update here. Let us know if you have other questions or concerns.

Thanks,

Emerson

Re: Sunblock not working

Jenelyn_O — Mon, 17 Apr 2023 23:19:13 GMT

Hi there,

Chiming in — I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate your help, Zoe and Emerson.

Best,

Jenelyn

Re: Sunblock not working

EmersonB — Wed, 19 Apr 2023 16:45:54 GMT

Hello ezelkow1,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson