topic Re: requested photo to markjosephp in Nest Thermostats

requested photo to markjosephp

rickpea — Mon, 20 Feb 2023 14:33:28 GMT

nest thermostat

rickpea — Wed, 22 Feb 2023 22:29:13 GMT

how the hell do you reply on this thing?????

looking for markjosephP

rickpea

Re: requested photo to markjosephp

David_K — Sat, 25 Feb 2023 15:18:06 GMT

@Markjosephp

Re: requested photo to markjosephp

rickpea — Sat, 25 Feb 2023 19:20:19 GMT

markjosephp requested a photo apparently to see if the c wire on zone 2 was grounded. Do i need to resend the entire thread? replying is a a nightmare

Re: requested photo to markjosephp

David_K — Sat, 25 Feb 2023 19:34:19 GMT

You weren't able to reply to the original topic you posted because it was locked due to inactivity.

Your original topic is here:
https://www.googlenestcommunity.com/t5/Nest-Thermostats/thermostat-istallation-power/td-p/329300

I've tagged markjosephp that you were originally working with. They or another specialist will chime in here as soon as they're able.

Re: requested photo to markjosephp

Markjosephp — Mon, 27 Feb 2023 15:25:59 GMT

Hello folks,

Thanks @David_K.

@rickpea, thanks for posting back and for sharing the photo of your system's control panel. A few questions: could you please tell us the make and model of your equipment? Also, could you provide a rundown of all the steps you've tried after the C-wire is installed?

I'll look forward to your response.

Regards,

Mark

Re: requested photo to markjosephp

rickpea — Tue, 28 Feb 2023 11:58:42 GMT

It is a Buderus Lugano g124. Just the regular installation basics. As mentioned all 4 different model t stats (nest) did exactly the same thing, start, cutout, start, cutout etc. battery readings on the 1st 3 was low approx 3.1 volts. The learning t stat was 3.9

Really appreciate your work with this

rickpea

Re: requested photo to markjosephp

sflevine — Sat, 08 Apr 2023 20:22:57 GMT

Case 2-6103000034135. Hi Mark. I tried to respond to your email but # does not work. What email can I use? Yes, I would like your assistance. I got one email from a man or woman named RJ asking when they could contact me. I have sent numerous emails and received no response. Can you call me to help resolve this? If so, please call me at 415-730-5649 or provide other options. Really appreciate your follow up, Ed

Re: requested photo to markjosephp

Markjosephp — Tue, 11 Apr 2023 17:25:40 GMT

Hello there,

@rickpea, I know it has been a while, but I wanted to ensure that everything was covered here. How's it going with the C-wire installation? Let us know if you need more help so we can assist you right away.

Thanks for posting here, @sflevine. Please check your inbox for the update and let me know if you need more help.

Regards,

Mark

Re: requested photo to markjosephp

sflevine — Tue, 11 Apr 2023 17:32:00 GMT

Hi Mark. I gave up on RJ after reaching out and offering numerous times to be available to receive his call. I ended up chatting with support and they are sending me a replacement face for the thermostat. You have been very helpful but I got little or no response from RJ. Thanks again for your help and I will let you know directly if I need more assistance once I receive the part. Ed.

Re: requested photo to markjosephp

rickpea — Wed, 12 Apr 2023 09:39:41 GMT

Hey Mark, Thanks for staying in touch. I 'm at a loss of what to do. I'm starting to think it may be the boiler. As previously mentioned the c wire has been installed and grounded. Still , the t stat engages for a few seconds , cuts out over and over. Any thing else to try?

rickpea

Re: requested photo to markjosephp

Markjosephp — Fri, 14 Apr 2023 19:33:58 GMT

Hi there,

Oh no! I'm sorry for the experience, @sflevine. We hope we can have a better time to make things right, but I appreciate you trying to contact us again and having your Nest Thermostat replaced. If you have any other concerns or questions, please feel free to create a new thread.

@rickpea, gotcha! Let's give these steps a whirl?

Note: Turn off the power from your HVAC system at the breaker box before touching the wires.

Remove the C wire on your actual thermostat and leave it disconnected.
Put the display back at the base and restart it to refresh.
Check to see if your system still has short cycles.

Let me know how it goes.

Regards,

Mark

Re: requested photo to markjosephp

sflevine — Fri, 14 Apr 2023 20:36:40 GMT

I have someone coming over tomorrow to do it so will let you know. Thanks again, Ed

Re: requested photo to markjosephp

Markjosephp — Sat, 15 Apr 2023 21:50:19 GMT

Hi sflevine,

Thanks for keeping me in the loop. Keep me posted on how it goes.

Regards,

Mark

Re: requested photo to markjosephp

Markjosephp — Tue, 18 Apr 2023 22:39:51 GMT

Hi there,

I'm checking back in — how's it going? Still need our help?

Thanks,

Mark

Re: requested photo to markjosephp

sflevine — Tue, 18 Apr 2023 23:22:18 GMT

All good! Done and thanks again.

Re: requested photo to markjosephp

sflevine — Tue, 18 Apr 2023 23:22:48 GMT

All good! Done and thanks.

Re: requested photo to markjosephp

Markjosephp — Thu, 20 Apr 2023 20:04:04 GMT

Hello folks,

@sflevine, I appreciate you posting and updating us on your efforts to address your concern and find a fix. It looks like we can consider this one complete.

How's it going with your Nest Thermostat, @rickpea? Please let us know if the steps help or if the issue persists.

Regards,

Mark

Re: requested photo to markjosephp

sflevine — Thu, 20 Apr 2023 21:46:47 GMT

Nest thermostat is done so please close case and thank you. Ed

Re: requested photo to markjosephp

sflevine — Thu, 20 Apr 2023 21:47:24 GMT

thermostat is done so please close case and thank you. Ed