topic Re: Nest Gen3 not connecting to wifi in Nest Thermostats

Nest Gen3 not connecting to wifi

Hainsworp — Tue, 28 Mar 2023 17:42:39 GMT

Best Gen 3 has just stopped connecting to Wi-Fi. It can see the networks available but won’t connect to them. All other devices connect successfully to the networks. I have carried a network reset and full reset but to no effect.

Re: Nest Gen3 not connecting to wifi

Hainsworp — Wed, 29 Mar 2023 14:52:41 GMT

I have tried all these recommendations and followed the advice on the Nest website with no progress. The Nest Gen3 thermostat is still not connecting to the Wi-Fi. It sees the Wi-Fi but the connection always fails. All my other devices are working fine.

Re: Nest Gen3 not connecting to wifi

Hainsworp — Wed, 29 Mar 2023 14:53:29 GMT

Any advice is very welcome

Re: Nest Gen3 not connecting to wifi

Markjosephp — Thu, 06 Apr 2023 17:36:22 GMT

Hello folks,

I wanted to stop by and see how I could help.

Thanks for your help here with the steps, Rachel.

@Hainsworp, I'm sorry to hear you're having issues reconnecting your Nest Thermostat to your Wi-Fi network. Let's sort this out.

Check your thermostat's power under the Technical Info settings.
If the battery level drops to 3.7V, try charging it manually for an hour using a micro USB charger.
1. Remove the thermostat display from the base, and there's a USB port at the back.
After an hour, reboot your router for at least 3 minutes to refresh the connection, and then try reconnecting your thermostat to your Wi-Fi network.

Please let me know if that helps or if the issue still persists.

Regards,

Mark

Re: Nest Gen3 not connecting to wifi

Hainsworp — Thu, 06 Apr 2023 18:03:19 GMT

Hi Mark, thanks for trying to help. The power is showing at 3.908V. Should I still charge it using the micro USB charger.

Re: Nest Gen3 not connecting to wifi

Hainsworp — Thu, 06 Apr 2023 18:07:06 GMT

The Nest says it can’t find a network “your network may be hidden or too far away”. But all my other devices pick up the network without a problem. I also haven’t moved the Thermostat. It just stopped picking up the Network.

Re: Nest Gen3 not connecting to wifi

Markjosephp — Fri, 07 Apr 2023 12:04:50 GMT

Hi Hainsworp,

Thanks for letting me know. It appears that the power is not causing it to connect to your Wi-Fi. Let's give these steps a whirl:

Reboot the router by unplugging it and leaving it disconnected for at least 3 minutes before plugging it in to refresh.
On your actual thermostat, go to Settings > Reset > Account Connection > Reset to confirm.
1. This will remove it from the account.
Reconnect it manually to your Wi-Fi network.

Let me know if that works.

Best,

Mark

Re: Nest Gen3 not connecting to wifi

Jenelyn_O — Mon, 10 Apr 2023 18:05:25 GMT

Hi there,

Checking in — were you able to try the troubleshooting steps above? Let us know how it goes.

I appreciate your help, Mark.

Thanks,
Jenelyn

Re: Nest Gen3 not connecting to wifi

Hainsworp — Tue, 11 Apr 2023 09:01:27 GMT

Hi Mark, thanks for persevering and sorry for the delay. I was away for the Easter weekend. Unfortunately, it hasn’t worked.

Paul

Re: Nest Gen3 not connecting to wifi

Hainsworp — Tue, 11 Apr 2023 09:02:49 GMT

Hi Jenelyn, I did follow the recommendations. Unfortunately no luck.

Paul

Re: Nest Gen3 not connecting to wifi

Markjosephp — Tue, 11 Apr 2023 22:15:29 GMT

Hello there,

Great troubleshooting so far, @Hainsworp. You can also give these steps a try:

Use any mobile devices you have.
1. Go to Settings and enable its personal or cellular hotspot.
On your actual thermostat. Press and hold its screen for 10 seconds until it shuts down to refresh.
Once rebooted. Try connecting your thermostat to your hotspot network.

Keep us posted.

Regards,

Mark

Re: Nest Gen3 not connecting to wifi

Markjosephp — Sat, 15 Apr 2023 16:34:10 GMT

Hello Hainsworp,

I'm checking back in — how's it going? Still need our help?

Regards,

Mark

Re: Nest Gen3 not connecting to wifi

Hainsworp — Sun, 16 Apr 2023 15:16:59 GMT

Hi Mark, Unfortunately the troubleshooting hasn't worked. I managed to reach the Google Nest helpdesk. Their customer agent was very responsive and walked me through a number of tests including the ones that you outlined. In the end we concluded that it was likely that the wifi chip had stopped working. I am therefore replacing the device. Apparently it could be linked to the device being located close to a mobile phone and I have been advised to locate the next 4M away from other devices.

Re: Nest Gen3 not connecting to wifi

Jenelyn_O — Mon, 17 Apr 2023 23:13:53 GMT

Hey Hainsworp,

Thanks for keeping us in the loop. I'm glad that it seems all sorted out. Once you have your replacement you can remove your old thermostat that is associated with your account to add the new one. If you run into trouble connecting to an assisting device, you can visit this support article to check for some troubleshooting steps.

Best,

Jenelyn

Re: Nest Gen3 not connecting to wifi

Jenelyn_O — Thu, 20 Apr 2023 23:18:27 GMT

Hi there,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

Re: Nest Gen3 not connecting to wifi

Princesss — Sat, 22 Apr 2023 13:58:41 GMT

Hi Hainsworp,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.

Best,

Princess