topic Re: Nest thermostat wifi connectivity problem in Nest Thermostats

Nest thermostat wifi connectivity problem

Juliebdubs — Fri, 14 Apr 2023 22:38:14 GMT

We have had our nest for nearly 6 months, and today it’s no longer connected to our internet. Nothing has changed, phones and computers and upstairs nest is still connected just fine. We have followed the troubleshooting guide and can’t get it connected…it can’t even find the network. We have restarted the nest, restarted the router, etc and nothing. What’s going on? How do I fix this issue?

Any guidance would be much appreciated.

Re: Nest thermostat wifi connectivity problem

David_K — Sat, 15 Apr 2023 12:22:17 GMT

Press the thermostat ring to open the Quick View menu.
Select Settings .
Turn the ring until Network appears.

Do you see an "Error - nest.com/w5" message?

Re: Nest thermostat wifi connectivity problem

Markjosephp — Tue, 18 Apr 2023 19:07:47 GMT

Hello folks,

I wanted to ensure that everything was covered here.

Thanks for the help, @David_K.

I appreciate all the steps you've taken, @Juliebdubs. I'd love to know more about this. Are you seeing any message codes on your thermostat, as mentioned above? Also, is your thermostat still able to control your system even without the network? Let us know so we can move forward.

Regards,

Mark

Re: Nest thermostat wifi connectivity problem

Markjosephp — Fri, 21 Apr 2023 19:16:18 GMT

Hello Juliebdubs,

I'm checking back in—how's it going? Please let us know the needed information so we can move forward.

Thanks,

Mark

Re: Nest thermostat wifi connectivity problem

Markjosephp — Sat, 22 Apr 2023 20:01:49 GMT

Hi Juliebdubs,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Regards,

Mark