topic Login to nest from iOS not possible in Nest Thermostats

Login to nest from iOS not possible

Rutgerjan1985 — Sun, 23 Apr 2023 07:18:10 GMT

Hi,

I was trying to open the Nest app only to discover that i cannot login. Even though 2-factor login is disabled on my Google account it says that i have to open YouTube and verify it’s me in order to open the Nest app. Once i open the YouTube app NOTHING happens.

REALLY annoying as i cannot open / use the Nest app and change the settings of the heater.

SMS verification is not an option as I’m located in the EU and SMS is only available in the USA

Re: Login to nest from iOS not possible

Jenelyn_O — Thu, 27 Apr 2023 16:51:26 GMT

Hi there,

Thanks for reaching out. I'm sorry for the delay. Could you please take a screenshot of the exact message you are receiving every time you're trying to log in to your account?

Best,

Jenelyn

Re: Login to nest from iOS not possible

Dan_A — Sun, 30 Apr 2023 20:17:32 GMT

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Cheers,

Dan

Re: Login to nest from iOS not possible

Rutgerjan1985 — Sun, 30 Apr 2023 20:20:56 GMT

Hi,

Thank you for reaching out! The problem has been resolved by logging in via the mobile browser and thereafter via the App.

Cheers,

Rutger Jan

Re: Login to nest from iOS not possible

Rutgerjan1985 — Sun, 30 Apr 2023 20:21:19 GMT

Hi Dan,

Thank you for reaching out! The problem has been resolved by logging in via the mobile browser and thereafter via the App.

Cheers,

Rutger Jan

Re: Login to nest from iOS not possible

Markjosephp — Tue, 02 May 2023 19:02:02 GMT

Hello Rutger,

Thanks for posting and for keeping us in the loop on what you've done to have your concern rectified — give yourself a pat on the back for a job well done!

It looks like we can consider this one complete, so I will lock the thread within 24 hours unless I can help out with anything else.

Regards,

Mark