topic Re: Nest Home Report looking for old thermostat in Nest Thermostats

Nest Home Report looking for old thermostat

RussaG — Tue, 07 Feb 2023 20:41:21 GMT

Hi there,

Need some help. I had an old Nest thermostat that died and I got a warranty replacement from Google a year or two ago, but ever since then I'm getting inaccurate data in my monthly Nest Home Report. Ever since I installed the new one I'm getting the "Unfortunately, your Nest Thermostat didn't report all your energy use for two months in a row so we've estimated your usage based on the available data." message in every email and it's estimating my usage rather than sending me my true data. The email says it's "missing info" from my old device with the same name, but that is long gone. The old device is no where to be found in my Nest App or google account so it seems the issue is very specifically with the Nest Home Report. I need tech help to remove this old device from wherever it is stuck deep in my account.

Unfortunately, your Nest Thermostat didn't report all your energy use for two months in a row so we've estimated your usage based on the available data.

We're missing info from Nest Thermostat: Hallway.
We're looking at info from your Nest Thermostat: Hallway.

Re: Nest Home Report looking for old thermostat

JillG — Wed, 08 Feb 2023 00:32:37 GMT

Hi @RussaG

I honestly don't know why that is happening. I will get one of our Nest Community Specialists to take a look at your issue. Hoping they will have some insight on this.

Thanks for posting-

Jill

Re: Nest Home Report looking for old thermostat

EdwardT — Wed, 08 Feb 2023 06:21:10 GMT

Hi folks,

@JillG, thanks for the help!

@RussaG, I'm sorry to hear that you're having an issue with the monthly report of your Nest Thermostat. I'd love to know more about this. What troubleshooting steps have you done so far? Also, have you tried clearing the cache and data of the Nest app?

Thanks,

Edward

Re: Nest Home Report looking for old thermostat

RussaG — Wed, 08 Feb 2023 13:45:21 GMT

Hey there,
So I followed all the help docs and read all the articles I could find on here and around the web. Admittedly most of it led to no actual action because they are all for normal situations, which mine is clearly not. I only show one Nest in my accounts, so all the articles focused on deleting it aren't applicable. I have cleared the cache and had multiple new phones since August of 2021 when this all started, so whatever is lingering in my account is not user facing in any way I have been able to find, which is why I'm looking for technical support. Unlikely I'm the only Nest user this has ever happened for, so trying to dig out a solution here.

Thanks

Re: Nest Home Report looking for old thermostat

RussaG — Tue, 14 Feb 2023 03:03:34 GMT

Anyone ever ran into this? Can't be the only one with a broken account

Re: Nest Home Report looking for old thermostat

RussaG — Tue, 21 Feb 2023 14:02:38 GMT

Anyone have any suggestions how to get ahold of someone at Nest to look at this?

Re: Nest Home Report looking for old thermostat

Jenelyn_O — Thu, 13 Apr 2023 20:50:13 GMT

Hi there,

Thanks for the update. I know it's been a while, I'm sorry for that. Could you please try to get a copy of your thermostat data by visiting this link? Keep me posted.

I appreciate your help, @JillG and Edward.

Regards,

Jenelyn

Re: Nest Home Report looking for old thermostat

Jenelyn_O — Sun, 16 Apr 2023 21:10:33 GMT

Hi RussaG,

Checking if you were able to get the data of your Nest Thermostat in the link I provided above. Please keep me posted.

Best,

jenelyn

Re: Nest Home Report looking for old thermostat

RussaG — Sun, 16 Apr 2023 22:59:20 GMT

Hey there,

Yeah I just started downloading the nest data. What do I look for once it's done and I can review it

Re: Nest Home Report looking for old thermostat

RussaG — Sun, 23 Apr 2023 16:04:21 GMT

I got the data but not sure what I should be looking for?

Re: Nest Home Report looking for old thermostat

GarageMatt — Wed, 26 Apr 2023 14:17:08 GMT

I would like to know this answer as well. I am having the same issue. Not a big deal at all....just annoying

Re: Nest Home Report looking for old thermostat

Jenelyn_O — Wed, 26 Apr 2023 18:59:32 GMT

Hi folks,

Thanks for the update. I'm sorry for the delay. I already raised this case to our team. I'll let you know once I get a response from them. In the meantime, you can go to this support article to try to get specific data that you want to request.

Best,

Jenelyn

Re: Nest Home Report looking for old thermostat

RussaG — Wed, 26 Apr 2023 19:45:25 GMT

Thanks, got the data, but it means nothing to me. Appreciate your help, keep us posted on what you find out. I miss seeing my leafs properly