topic Re: How long does it take for an advisor to send the nest thermostat rest info to my email? in Nest Thermostats

How long does it take for an advisor to send the nest thermostat rest info to my email?

Queensreborn — Fri, 14 Apr 2023 17:43:11 GMT

How long does it take for a rep to email me the nest thermostat rest information to my email?

Re: How long does it take for an advisor to send the nest thermostat rest info to my email?

David_K — Sat, 15 Apr 2023 12:29:15 GMT

I checked on your other topic here and saw you completed the form. I take it you haven't received an email from the team yet? Did you check your junk/spam folders?

Re: How long does it take for an advisor to send the nest thermostat rest info to my email?

Queensreborn — Sun, 16 Apr 2023 15:11:50 GMT

Yes I did check my junk mail and nothing is there.

Re: How long does it take for an advisor to send the nest thermostat rest info to my email?

Jenelyn_O — Sun, 16 Apr 2023 23:00:41 GMT

Hi there,

Thanks for reaching out. I'm sorry if you still didn't get an email from our support. I will do a follow up for this to ensure that you'll get one from them.

I appreciate your help, @David_K.

Best,

Jenelyn

Re: How long does it take for an advisor to send the nest thermostat rest info to my email?

Queensreborn — Wed, 19 Apr 2023 00:54:03 GMT

Thank you it’s getting warm here and I need to turn on my ac

Re: How long does it take for an advisor to send the nest thermostat rest info to my email?

Jenelyn_O — Wed, 19 Apr 2023 19:56:44 GMT

Hi Queensreborn,

I understand. Please keep an eye on your inbox or messages as they will get in touch with you soon.

Thanks,

Jenelyn

Re: How long does it take for an advisor to send the nest thermostat rest info to my email?

Jenelyn_O — Tue, 25 Apr 2023 19:01:31 GMT

Hi there,

Checking if you still need help. Please let me know, as I'll be willing to assist you further.

Best,

Jenelyn

Re: How long does it take for an advisor to send the nest thermostat rest info to my email?

Queensreborn — Tue, 25 Apr 2023 19:03:48 GMT

Yes I still have not received anything to show how to rest my thermostat

Re: How long does it take for an advisor to send the nest thermostat rest info to my email?

Queensreborn — Tue, 25 Apr 2023 19:05:32 GMT

Is there any phone number where I can call someone?

Re: How long does it take for an advisor to send the nest thermostat rest info to my email?

Jenelyn_O — Tue, 25 Apr 2023 19:19:06 GMT

Hey Queensreborn,

I'm sorry if you still didn't get any email from our team. You can go to our help center and follow the prompt there to speak to one of our support real time.

Thanks,

Jenelyn

Re: How long does it take for an advisor to send the nest thermostat rest info to my email?

Queensreborn — Wed, 26 Apr 2023 17:02:33 GMT

How long does it take for someone to get back to me with the information. It’s been two weeks almost. It doesn’t show in the help any phone numbers for live support. You don’t have any???

Re: How long does it take for an advisor to send the nest thermostat rest info to my email?

Jenelyn_O — Thu, 27 Apr 2023 21:30:30 GMT

Hey there,

I'm sorry that it is taking longer than usual. Unfortunately, there's no specific time they'll get in touch with you. The phone number for Nest is no longer available. You just need to click the link above and follow the prompt, then it will route you to get a representative without needing to dial any number.

Regards,

Jenelyn

Re: How long does it take for an advisor to send the nest thermostat rest info to my email?

Dan_A — Sun, 30 Apr 2023 21:45:02 GMT

Hey there Queensreborn,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Kind regards,

Dan

Re: How long does it take for an advisor to send the nest thermostat rest info to my email?

Dan_A — Mon, 01 May 2023 22:03:53 GMT

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best regards,

Dan