topic Re: Nest Thermostat- Forgot Pin in Nest Thermostats

Nest Thermostat- Forgot Pin

pmercadojr — Sun, 30 Apr 2023 06:03:50 GMT

I forgot the Pin to my Nest Thermostat, I initially set it ip from my iPhone, I can access it via USB, can I get assistance resetting it, have a 2 year old, need to cool the house. Any assistance will be greatly appreciated!!

Re: Nest Thermostat- Forgot Pin

David_K — Sun, 30 Apr 2023 10:46:00 GMT

Just to confirm, you've connected it via USB to a computer and can see the technicalinfo.PLIST file?

Re: Nest Thermostat- Forgot Pin

aatienza — Sun, 30 Apr 2023 21:41:05 GMT

Hey pmercadojr,

Thanks for reaching out. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

I appreciate the help, davidking.

Best,

Archie

Re: Nest Thermostat- Forgot Pin

pmercadojr — Mon, 01 May 2023 03:13:39 GMT

Hi Davidking,

Yes, I can access the technicalinfo.PLIST, please let me know the next steps, I can send the file to you if you'd like. Thanks for the quick response.

Re: Nest Thermostat- Forgot Pin

pmercadojr — Tue, 02 May 2023 00:20:15 GMT

Any update on this issue?

Re: Nest Thermostat- Forgot Pin

pmercadojr — Tue, 02 May 2023 03:59:01 GMT

Hi Davidking,

Please let me know your next availability, I really need to get our Thermostat reset, 😊

Re: Nest Thermostat- Forgot Pin

pmercadojr — Tue, 02 May 2023 04:00:58 GMT

Hi Archie,

I filled out the the form, what's the next step, I really need to get my issue resolved.

Re: Nest Thermostat- Forgot Pin

David_K — Tue, 02 May 2023 13:20:37 GMT

Please see the reply above from @aatienza. You'll be contacted by the team once you submit the form linked above.

Re: Nest Thermostat- Forgot Pin

pmercadojr — Tue, 02 May 2023 14:49:30 GMT

@aatienza - I submitted the form, you can reach out to me anytime , Thanks

Re: Nest Thermostat- Forgot Pin

Markjosephp — Tue, 02 May 2023 16:44:51 GMT

Hello folks,

Thanks for the continued help here, davidking.

@pmercadojr, thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. So please continue the conversation there, as this thread will be locked within 24 hours.

Regards,

Mark

Re: Nest Thermostat- Forgot Pin

pmercadojr — Tue, 02 May 2023 18:08:05 GMT

I’ve been told this before, it’s ridiculous, I can’t just call a support number be assisted and done, so if no one contacts me within 24 hours, this thread will be closed, it’s really tiring chasing a support person for assistance, getting emails about getting badges that are useless, just need help resetting my thermostat, is that too much to ask? It’s a shame that a company as large as Google can’t get sufficient support personnel to assist folks like myself, whose prob isn’t that grave. I’m sure a solid 5-10 mins of support time will suffice. Get it together Google!!!

Re: Nest Thermostat- Forgot Pin

Markjosephp — Tue, 02 May 2023 18:14:51 GMT

Hi pmercadojr,

I'm sorry if it's taking longer. I followed up with the team, and you should receive a response anytime soon. No worries; I'll leave this thread open until you get assistance.

Thanks,
Mark

Re: Nest Thermostat- Forgot Pin

pmercadojr — Sun, 07 May 2023 02:01:45 GMT

Any update on this support request?

Re: Nest Thermostat- Forgot Pin

pmercadojr — Tue, 09 May 2023 20:40:46 GMT

I guess I'll have to purchase a new thermostat, I'm done with the Google Nest Ecosystem, this is how large corporations go down, very sad & pathetic support model.

Re: Nest Thermostat- Forgot Pin

Markjosephp — Thu, 18 May 2023 19:17:48 GMT

Hi pmercadojr,

Thank you for your patience with us. I see that there's already an ongoing discussion over the email, so I will consider this one complete and lock the thread within 24 hours.

Best regards,
Mark