topic Re: How do I resolve a warranty return issue? in Nest Thermostats

How do I resolve a warranty return issue?

pmarion — Sun, 07 May 2023 23:41:37 GMT

I returned a nest thermostat under warranty. I have proof of delivery to Google. Google is still sending me email asking when I will return the thermostat and warning me that I will soon be charged.
How do I speak with someone directly to provide proof of delivery and stop the warning emails?

Re: How do I resolve a warranty return issue?

CoolingWizard — Sun, 07 May 2023 23:54:21 GMT

You need to send them proof of purchase, where purchased, when purchased, and when installed. That is the information Goggle Nest will require to process your warranty.

AC Cooling Wizard

Re: How do I resolve a warranty return issue?

pmarion — Mon, 08 May 2023 20:31:35 GMT

They already issued the RMA and sent the advance replacement. I returned it using the prepaid label they sent me. The image I included in my original post shows it was returned.

I would like an employee to reply with direct (email or phone) contact information so I can get them to stop sending email stating that I need to return it to them.

Re: How do I resolve a warranty return issue?

pmarion — Wed, 10 May 2023 12:38:09 GMT

Close topic. I figured it out on my own.

Re: How do I resolve a warranty return issue?

Markjosephp — Thu, 11 May 2023 16:14:05 GMT

Hello there,

I wanted to ensure that everything was covered here.

Thanks for lending a hand here, @CoolingWizard.

@pmarion, I'm glad to hear it was sorted out. If there’s anything else I can help you with, please let me know. Otherwise, this thread will be locked for 24 hours.

Regards,
Mark