topic Re: Connection issues/c wire in Nest Thermostats

Connection issues/c wire

Laurielou1 — Thu, 04 May 2023 03:38:14 GMT

We had our internet service provider at our home to reroute the lines and relocate our router in another room. As soon as he was done, our google nest thermostat stopped working. First it was “no power,” then “no connectivity,” then “the c wire doesn’t have any power.” No one touched the thermostat before it went out. Wires haven’t been moved. I’ve tried uninstalling the app, removing the device and adding it again, you name it. Every time I try to start over, it’s a new issue. Sometimes the app doesn’t even recognize the device and the device won’t work without the app now. The only thing they say now is that I have to call a pro. Customer service at google called me and she disconnected me twice and never called back the second time.

Re: Connection issues/c wire

LarryFL — Thu, 04 May 2023 04:45:21 GMT

Install the thermostat, and then try powering off the unit at the breaker box, wait a minute or two, and then turning the power back on. Also, try setting the thermostat up using a different device (Ipad vs android phone , etc.) These thing were my break through when I had similar problems originally setting up my thermostat. Good luck.

Re: Connection issues/c wire

Jake — Mon, 08 May 2023 17:12:52 GMT

Hey Laurielou1,

Thanks for the helpful reply LarryFL.

I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Connection issues/c wire

Jake — Thu, 11 May 2023 18:16:40 GMT

Hi Laurielou1,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Connection issues/c wire

LarryFL — Thu, 11 May 2023 18:23:42 GMT

Are these bots or does anyone actually follow through and actually try things to see if they work, before making suggestions?

Re: Connection issues/c wire

Markjosephp — Fri, 09 Jun 2023 16:29:10 GMT

Hello everyone,

I know it has been a while, but I wanted to ensure that everything was covered here.

We're not robots, but sometimes I wish I was! How's it going? I appreciate the steps you've shared, @LarryFL.

@Laurielou1, I'm sorry to hear that you're having an issue reconnecting your thermostat after the internet went out. I'd love to know more about this.

Have you managed to re-add your Nest Thermostat to the app? What type of Nest thermostat is this? Could you please share with us the support ID number you had from your previous contact? Also, please let us know the message code you're getting and its power readings; you can find them in the Technical Info settings or the Equipment settings.

Regards,
Mark

Re: Connection issues/c wire

Markjosephp — Tue, 13 Jun 2023 20:27:04 GMT

Hi Laurielou1,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

Re: Connection issues/c wire

Markjosephp — Wed, 14 Jun 2023 21:23:37 GMT

Hello Laurielou1,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.

Regards,

Mark