topic Re: Problem getting secure entry key. in Nest Thermostats

Problem getting secure entry key.

Bemassybear — Mon, 01 May 2023 02:42:56 GMT

I’ve been trying to add one of our 3 nest thermostats Gen 1 to the Nest app. The other 2 are connected. Ever time I select Get Entry Key in Settings => Nest app, it first says “getting an entry key”, spins for a bit then says there’s a problem to connect to a server. This has been going on for 24 hours +. Is there an override?

Re: Problem getting secure entry key.

David_K — Mon, 01 May 2023 14:12:16 GMT

Try these steps:

Factory reset the thermostat.
On the Nest app home screen, tap the Settings cog.
Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
On the thermostat, press it to open the quick view menu and tap the Settings cog.
Turn the ring to select Nest app and press to open it.
Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
Follow the remaining steps in the Nest app.

If the issue remains after following those steps, try these steps:

Can't connect Nest thermostat to the app - Google Nest Help

Let us know how you get on!

Re: Problem getting secure entry key.

Jenelyn_O — Thu, 04 May 2023 17:01:09 GMT

Hi there,

Thanks for reaching out. I'm sorry for the delay. Were you able to try the troubleshooting step provided above? How does it go?

I appreciate your help, @David_K.

Best,

Jenelyn

Re: Problem getting secure entry key.

Jenelyn_O — Sun, 07 May 2023 17:08:39 GMT

Hi Bemassybear,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

Re: Problem getting secure entry key.

Jenelyn_O — Mon, 08 May 2023 17:41:26 GMT

Hey there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn