topic Re: best, practices from Nest should be.... in Nest Thermostats

best, practices from Nest should be....

HermanS — Mon, 08 May 2023 03:14:47 GMT

One of my thermostats when off-line. The other one, along with 31 other smart products in that home are all on-line. So the likely problem is that the voltage coming from my HVAC's air handler has derogated. In fact, in talking with nest, the last reading they had from that thermostat was that the voltage was low. Since I'm dealing with a connected product with a company knee deep in AI, wouldn't you think i could have received a notification of a pending shut down? That's a more significant event than the notices we do get on a filter change.

I'm just saying that Google would do much better if it had more customer centric product management.

Speaking of which, why wouldn't google home be the portal to gfiber? Kind of silly to have two apps, both dealing with our homes, both focused on connectivity, that don't connect!

I'm curious to fid out if anyone at google reads this stuff.

Re: best, practices from Nest should be....

zoeuvre — Fri, 12 May 2023 16:55:47 GMT

Hi HermanS,

Thanks for reaching out to us, and I'm sorry to hear about the situation. I'd like to take a look at this for you.

A few questions: what type of Nest Thermostat do you have? How often does your Nest Thermostat go offline? Does your Nest Thermostat show offline in the Nest or Google Home app or as indicated on the Nest device? Lastly, is the Wi-Fi router or access point within a reasonable range (1 to 15 meters) of between three and fifty feet from the Nest devices?

I'll look forward to your response.

Best,

Zoe

Re: best, practices from Nest should be....

Jake — Mon, 15 May 2023 19:13:35 GMT

Hey HermanS,

I wanted to check in and see if you managed to see Zoe's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: best, practices from Nest should be....

Jake — Fri, 19 May 2023 17:48:03 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake