topic Re: 3rd Gen tstat showing wrong humidity % in Nest Thermostats

3rd Gen tstat showing wrong humidity %

WalkGood — Thu, 13 Apr 2023 15:20:40 GMT

Wrong humidity % shown by 3rd Gen tstat. Shows much higher % compared to TWO humidity gauges. Had been showing same % for 2+ yrs.

I've read some threads with same issue since update from 2022. But no solution.

Anyone get a solution?

Re: 3rd Gen tstat showing wrong humidity %

UTMack — Mon, 17 Apr 2023 04:12:13 GMT

Google is aware of the problem and they do not have a solution for it and they are not working on it and they do not care about this problem. It will never be fixed. The only solution is to use a different product from another company. It sucks, but that's the reality of it.

Re: 3rd Gen tstat showing wrong humidity %

WalkGood — Mon, 17 Apr 2023 13:18:56 GMT

Weird how the humidity % had been reporting correctly for over 2 yrs . And then suddenly doesn't. Some of the users have also reported that their tstat goes back to normal but nothing proactive was done and no software/firmware update.

Re: 3rd Gen tstat showing wrong humidity %

Jenelyn_O — Thu, 20 Apr 2023 20:41:42 GMT

Hi folks,

Thanks for reaching out. I'm sorry for the delay and for the trouble this may have caused both of you. I'd love to help. Could you please give these steps a whirl?

You can follow the steps below:

Remove the thermostat display from its base for about 5 seconds.
Reattach the display.
Wait for 10 seconds.

Keep me posted.

Best,

Jenelyn

Re: 3rd Gen tstat showing wrong humidity %

WalkGood — Sun, 23 Apr 2023 01:18:53 GMT

I will try that next time I am at the location. Could be a long while before that can happen.

Re: 3rd Gen tstat showing wrong humidity %

zoeuvre — Tue, 25 Apr 2023 18:24:18 GMT

Hi everyone,

Nice! That sounds like a plan. Once you already have an update, let us know and we'll be happy to help.

Thanks for your help, Jenelyn.

Regards,

Zoe

Re: 3rd Gen tstat showing wrong humidity %

WalkGood — Tue, 25 Apr 2023 19:17:44 GMT

What exactly will happen when I Remove the thermostat display from its base? Will any settings be affected?

Re: 3rd Gen tstat showing wrong humidity %

zoeuvre — Wed, 26 Apr 2023 19:44:28 GMT

Hi WalkGood,

Thanks for getting back to us. When you remove your Nest Thermostat display off its base, it will just stop working with your system and will not affect your settings. As long as you did not factory reset the Nest Thermostat and you did not move any wires, the settings will stay as it is.

Best,

Zoe

Re: 3rd Gen tstat showing wrong humidity %

zoeuvre — Sat, 29 Apr 2023 14:32:37 GMT

Hi there,

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Thanks,

Zoe

Re: 3rd Gen tstat showing wrong humidity %

Dan_A — Sun, 30 Apr 2023 19:58:06 GMT

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Kind regards,

Dan

Re: 3rd Gen tstat showing wrong humidity %

WalkGood — Sun, 30 Apr 2023 20:23:58 GMT

Dan As I said above...

https://www.googlenestcommunity.com/t5/Nest-Thermostats/3rd-Gen-tstat-showing-wrong-humidity/td-p/398262#.ZE7NTJMvaGg.link

..... I won't be at the location with the Nest t-stat in question for quite a while. So, do not lock this thread. Thanks.

Re: 3rd Gen tstat showing wrong humidity %

Dan_A — Mon, 01 May 2023 23:41:54 GMT

Hi WalkGood,

You got it! I'll be keeping the thread open for a few more days and waiting for your response. Take care!

Best regards,

Dan

Re: 3rd Gen tstat showing wrong humidity %

Markjosephp — Fri, 05 May 2023 17:38:12 GMT

Hello WalkGood,

I'm checking back in — how's it going? Have you had a chance to inspect your thermostat? I have additional steps for you to try. Please give these steps a whirl to isolate:

On your thermostat. Go to Settings > Technical Info > Network.
Gather the Signal strength value.
Press and hold the thermostat screen for 10 seconds until it shuts down to restart.
Go back to Settings > Nest Sense > Sunblock.
Disconnect the thermostat from your Wi-Fi connection for 24 hours.

Let us know how it goes.

Best,

Mark

Re: 3rd Gen tstat showing wrong humidity %

WalkGood — Fri, 05 May 2023 19:21:07 GMT

Thanks for the info. I'll try them next time I am at the location but that won't be for 3 or more months.

Re: 3rd Gen tstat showing wrong humidity %

Markjosephp — Wed, 10 May 2023 18:30:37 GMT

Hello there,

Sounds like a plan! I'll keep this thread open for a few more days, but please be advised that as community specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Regards,
Mark

Re: 3rd Gen tstat showing wrong humidity %

Markjosephp — Sat, 13 May 2023 20:48:25 GMT

Hi there,

I'm checking back in — how's it going? You might have had additional questions; please let us know so we can assist you right away.

Thanks,
Mark

Re: 3rd Gen tstat showing wrong humidity %

WalkGood — Sat, 13 May 2023 21:48:53 GMT

Mark, it's only been a week. Thanks.

Re: 3rd Gen tstat showing wrong humidity %

Markjosephp — Sat, 01 Jul 2023 21:52:02 GMT

Hello there,

I know it has been a while, but I wanted to ensure that everything was covered here. Let me know if you need anything from me. Please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Best,
Mark

Re: 3rd Gen tstat showing wrong humidity %

Jenelyn_O — Tue, 04 Jul 2023 22:02:30 GMT

Hi WalkGood,

Chiming in — how's your Nest Thermostat? Were you able to proceed to the troubleshooting? Please keep us posted.

I appreciate the help, Zoe, Dan, and Mark.

Regards,

Jenelyn

Re: 3rd Gen tstat showing wrong humidity %

Jenelyn_O — Thu, 06 Jul 2023 00:08:47 GMT

Hey there,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,

Jenelyn