topic Re: Heatlink no lights in Nest Thermostats

Heatlink no lights

tallpaul77 — Sun, 14 May 2023 18:35:44 GMT

Hi all, got a 3rd gen thermostat and been using it fine. Suddenly tonight the thermostat is displaying H71 fault code. Check the heatlink and no lights at all on it and won't reset

Nothing has changed or been done in the house today and had no power cuts. Checked fuses and nothing has been tripped. Boiler has power and is on.

Is there anything else I can try? Got two very young children in the house and desperate to get it working again quick time.

Thanks

Paul

Re: Heatlink no lights

RXShorty — Sun, 14 May 2023 21:26:26 GMT

Hi @tallpaul77

Sorry to hear you are having problems with your heat link.
Did you try unplugging it from the power source and rebooting it?

If still no lights come on try Google Nest Support. 🙂

Re: Heatlink no lights

tallpaul77 — Sun, 14 May 2023 21:46:16 GMT

Hi @RXShorty unfortunately tried and no luck. The heatlink is just unresponsive

Re: Heatlink no lights

RXShorty — Sun, 14 May 2023 21:49:06 GMT

Hi @tallpaul77

There are some known issues with the heat link.
Please check the Google Nest Support link and choose Thermostat and type defective heat link.
If you press Next you will get an option to talk to support (Chat) to get your heating working asap. 🙂

Re: Heatlink no lights

tallpaul77 — Sun, 14 May 2023 21:54:20 GMT

@RXShorty thank you. No option to chat with support, but have emailed them with details

Re: Heatlink no lights

RXShorty — Sun, 14 May 2023 21:56:16 GMT

Hi @tallpaul77

Maybe it because of the time of the day/week.
If possible I would recommend chatting during work days, that worked the best for me. 🙂

Email is also valid but in my experience less fast.

Re: Heatlink no lights

tallpaul77 — Sun, 14 May 2023 22:00:19 GMT

@RXShorty thank you again

I'll give them another try tomorrow and hopefully can get this sorted swiftly

Re: Heatlink no lights

tallpaul77 — Mon, 15 May 2023 12:19:59 GMT

Called Google support this morning and new replacement being installed tomorrow morning even though the heatlink is out of warranty.

Thats good customer service!

Re: Heatlink no lights

RXShorty — Mon, 15 May 2023 12:29:08 GMT

Hi @tallpaul77

Great to hear you are gettings things resolved so quickly! 😀

Re: Heatlink no lights

Jenelyn_O — Wed, 17 May 2023 21:58:42 GMT

Hi folks,

Thanks for reaching out. I'm glad to hear that the issue is now resolved. Please let us know if you still have questions or concerns. Otherwise, I'll be locking this thread after 24 hours.

I appreciate your help, @RXShorty.

Best,

Jenelyn