topic Re: Google nest thermostat dead screen in Nest Thermostats

Google nest thermostat dead screen

Chels02 — Fri, 05 May 2023 04:28:20 GMT

It’s almost two years old. It was working 5hrs ago. The app states offline and the screen is completely blank. Batteries were changed and the screen is still blank

Re: Google nest thermostat dead screen

David_K — Fri, 05 May 2023 10:46:39 GMT

The best way to troubleshoot this is using the online troubleshooter:
https://widgets.nest.com/nest-thermostat-troubleshooter/

Let us know how you get on!

Re: Google nest thermostat dead screen

Patrick_Caezza — Sun, 07 May 2023 04:46:24 GMT

@Chels02

How is the thermostat wired?

Can you post a picture of its wiring?

Re: Google nest thermostat dead screen

Jenelyn_O — Wed, 10 May 2023 16:19:38 GMT

Hi there,

Thanks for reaching out. I just want to check if you were able to troubleshoot it by following the prompt in the link provided above. Let us know how it goes.

I appreciate your help, @David_K and @Patrick_Caezza.

Best,

Jenelyn

Re: Google nest thermostat dead screen

LovelyM — Sat, 13 May 2023 22:46:08 GMT

Hey Chels02,

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers,
Lovely

Re: Google nest thermostat dead screen

Jenelyn_O — Mon, 15 May 2023 16:03:54 GMT

Hi Chels02,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

I appreciate your help, Lovely.

Regards,

Jenelyn