topic Re: How to remove owner from nest thermostat? in Nest Thermostats

How to remove owner from nest thermostat?

Gemgem — Fri, 21 Apr 2023 12:37:43 GMT

Hi,

how do I remove the owner from my nest thermostats who no longer lives in the same house???

Re: How to remove owner from nest thermostat?

RXShorty — Fri, 21 Apr 2023 12:39:24 GMT

Check THIS link, it comes down to factory resetting the device and set it up like a new device within your Google Home. 😊

Re: How to remove owner from nest thermostat?

zoeuvre — Tue, 25 Apr 2023 14:19:33 GMT

Hi Gemgem,

I wanted to check and see if you managed to see the information that RXShorty has shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Thanks for your help, @RXShorty.

Best,

Zoe

Re: How to remove owner from nest thermostat?

Gemgem — Tue, 25 Apr 2023 14:28:51 GMT

No couldn’t remove it any help???

Re: How to remove owner from nest thermostat?

zoeuvre — Tue, 25 Apr 2023 16:46:19 GMT

Hi there,

Thanks for getting back to us. I'd like to take a look at this for you.

Can you tell me what type of Nest Thermostat do you have?

Regards,

Zoe

Re: How to remove owner from nest thermostat?

Gemgem — Tue, 25 Apr 2023 17:23:54 GMT

3rd generation round nest thermostat. My ex was the owner and now left so need to change it. Tried to reset it but still shows the same

Re: How to remove owner from nest thermostat?

zoeuvre — Wed, 26 Apr 2023 14:58:15 GMT

Hi there,

Thanks for getting back to us. You won't be able to remove the owner of the account on the Nest app since you were just invited as a family member to a home where the Nest Thermostat is added. However, what you can do is reset the thermostat back to default, and it will allow you to add it to your own Nest account by creating a new home where you should add it so that you can be the new owner of the Nest Thermostat.

Let us know if you have any other questions.

Best regards,

Zoe

Re: How to remove owner from nest thermostat?

zoeuvre — Sat, 29 Apr 2023 17:24:38 GMT

Hey Gemgem,

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Thanks,

Zoe

Re: How to remove owner from nest thermostat?

Gemgem — Sat, 29 Apr 2023 20:15:48 GMT

No still not solved so any help to remove owner from the thermostat. Tried reset and didn’t work

Re: How to remove owner from nest thermostat?

zoeuvre — Sat, 13 May 2023 19:56:47 GMT

Hello Gemgem,

It’s me again. I know it’s been a while, and I’m sorry for the delayed response.

Can you go to your Nest Learning Thermostat Settings, then look for the option that says Nest app. From there, please check if it says none or connected.

Best,

Zoe

Re: How to remove owner from nest thermostat?

Gemgem — Mon, 15 May 2023 05:17:56 GMT

Can’t see where is says nest app Jist settings and option to restore

Re: How to remove owner from nest thermostat?

Jenelyn_O — Tue, 16 May 2023 15:38:16 GMT

Hey Gemgem,

Chiming in — you can find the option for Nest App on your actual Nest Thermostat device. Just go to your thermostat Quick View menu and select the gear icon for Settings. After that, turn the ring until you see the word Nest App.

I appreciate your help, @RXShorty and Zoe.

Thanks,

Jenelyn

Re: How to remove owner from nest thermostat?

Gemgem — Tue, 16 May 2023 18:33:42 GMT

It says this thermostat is connected to an account. But it’s my ex that has moved out. I’ve tried to reset it but it doesn’t remove them from being the owner

Re: How to remove owner from nest thermostat?

Gemgem — Tue, 16 May 2023 18:39:21 GMT

Do I need to delete the nest app and reinstall all?

Re: How to remove owner from nest thermostat?

Jenelyn_O — Tue, 16 May 2023 18:55:11 GMT

Hey Gemgem,

Thanks for the update. Reinstalling the app isn't necessary, but it might help. Let us try to perform an Account Connection reset on the actual Nest Thermostat.

Please follow this guide:

Do an Account Connection reset in your thermostat.
1. Go to your thermostat Quick View menu
2. Select the gear icon for Settings
3. Turn the ring to look for Reset
4. Choose Account Connection (Just follow the prompt until your thermostat restarts).
Reconnect your thermostat to your Network.
1. Settings > Network
Check the status of your thermostat Nest app.
1. Go to your thermostat Quick View menu
2. Select the gear icon for Settings
3. Turn the ring until you see the word Nest app
4. If it gives you your thermostat Entry Key therefore, you successfully removed it to the previous owner account and it's ready to add to your own account.

Regards,

Jenelyn

Re: How to remove owner from nest thermostat?

Gemgem — Tue, 16 May 2023 19:10:55 GMT

I don’t have account connection.

I have

restart

Auto schedule

Away

Network

All Settings

Re: How to remove owner from nest thermostat?

Jenelyn_O — Tue, 16 May 2023 19:16:42 GMT

Hi Gemgem,

For a clear vision of what you're seeing on your end, could you please take a photo of it and share it here? I would highly appreciate that.

Best,

Jenelyn

Re: How to remove owner from nest thermostat?

Gemgem — Tue, 16 May 2023 19:19:07 GMT

Re: How to remove owner from nest thermostat?

Jenelyn_O — Tue, 16 May 2023 19:44:41 GMT

Hi there,

Thanks for the photo. If that is the case, the only option would be a factory reset. To proceed, please highlight the All settings option and continue with the prompt. Please be advised that it will delete the schedules you created if there is.

Regards,

Jenelyn

Re: How to remove owner from nest thermostat?

Gemgem — Tue, 16 May 2023 20:04:47 GMT

I’ve done a reset and it still keeps the same acpcint

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