topic Re: I have installed two nest thermostats at my home about 6 months ago . One of thermostats lost Wi in Nest Thermostats

I have installed two nest thermostats at my home about 6 months ago . One of thermostats lost Wi-Fi

Daljinder — Sat, 13 May 2023 05:40:20 GMT

I’m trying to connect to Wi-Fi and to nest app but it is not letting me do it

Re: I have installed two nest thermostats at my home about 6 months ago . One of thermostats lost Wi

David_K — Sat, 13 May 2023 13:12:39 GMT

What model of thermostat is it? Are you seeing an error code on the thermostat or in the app?

How to tell which Nest thermostat you have - Google Nest Help

Nest thermostat is offline - Google Nest Help

Re: I have installed two nest thermostats at my home about 6 months ago . One of thermostats lost Wi

Daljinder — Mon, 15 May 2023 08:43:16 GMT

No I didn’t

Re: I have installed two nest thermostats at my home about 6 months ago . One of thermostats lost Wi

David_K — Mon, 15 May 2023 17:24:22 GMT

We're going to need more information to be able to help you. Please help us to help you by checking the questions I asked above. The links I provided will help you answer those questions.

Re: I have installed two nest thermostats at my home about 6 months ago . One of thermostats lost Wi

Daljinder — Mon, 15 May 2023 17:40:00 GMT

Nest 3rd Generation

Re: I have installed two nest thermostats at my home about 6 months ago . One of thermostats lost Wi

David_K — Mon, 15 May 2023 21:08:09 GMT

So the thermostat still has power, but no longer connects to Wi-Fi?

You're not seeing an error on the thermostat itself or in the Nest app?

What happens when you try these steps?

Nest thermostat is offline - Google Nest Help

Can’t connect Wi-Fi to nest thermostats

Daljinder — Wed, 17 May 2023 21:42:22 GMT

I lost connection to Wi-Fi and it won’t let me connect now

Re: Can’t connect Wi-Fi to nest thermostats

Markjosephp — Thu, 18 May 2023 18:27:32 GMT

Hello Daljinder,

I've duplicated your thread in the main one here. You’ll receive all updates on this issue on the main thread, and we recommend updating and checking this thread when needed.

Regards,

Mark

Re: I have installed two nest thermostats at my home about 6 months ago . One of thermostats lost Wi

Daljinder — Thu, 18 May 2023 18:57:40 GMT

It says on thermostat nest.com/w5

Re: I have installed two nest thermostats at my home about 6 months ago . One of thermostats lost Wi

Markjosephp — Thu, 18 May 2023 19:02:27 GMT

Hi everyone,

I wanted to stop by and see how I could help.

Thanks for looking into this, @David_K.

@Daljinder, I appreciate your update, and I'm sorry to hear that you're having an issue reconnecting your thermostat to your W-Fi network. I'd be happy to take a look at this for you.

Could you provide a rundown of all the steps you've tried? Try restarting your thermostat by pressing and holding its screen for 10 seconds until it shuts down to refresh, and let me know if you're still getting the same message code.

Regards,
Mark

Re: I have installed two nest thermostats at my home about 6 months ago . One of thermostats lost Wi

Jenelyn_O — Sun, 21 May 2023 22:08:10 GMT

Hello there,

Chiming in — could you please provide the needed information asked above? It will help us to move forward.

I appreciate your help, @David_K and Mark.

Best,

Jenelyn

Re: I have installed two nest thermostats at my home about 6 months ago . One of thermostats lost Wi

Jenelyn_O — Mon, 22 May 2023 22:32:46 GMT

Hi Daljinder,

Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Thanks,

Jenelyn