topic Re: Can't get logged into my account. in Nest Thermostats

Can't get logged into my account.

Old_Trekee — Mon, 22 May 2023 21:32:28 GMT

Everything was working fine until yesterday. I get an email from google to reset my google password. After that my nest thermostat login on the app wouldn't let me login (at this point I wasn't migrated from Nest which I didn't want to do). Put in login info and it just kept coming back to login screen. Bit the bullet and migrated. Same results. Just want to talk to a person and get this resolved. Google has the worst support, basically none. Exactly why I didn't want to migrate. Phone number please. I need to speak with a human.

Re: Can't get logged into my account.

MplsCustomer — Mon, 22 May 2023 22:08:38 GMT

@Old_Trekee

In order to talk by phone or chat to Support, you need to start with this link; on the "Resources" page, just click "Next step" and do not select any of the help links:

https://support.google.com/googlenest/gethelp

Re: Can't get logged into my account.

zoeuvre — Fri, 26 May 2023 23:00:50 GMT

Hi Old_Trekee,

Thanks for reaching out to us. I hope you already get the answer you're looking for with the information that MplsCustomer has shared. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

I appreciate your help, @MplsCustomer.

Best,

Zoe

Re: Can't get logged into my account.

zoeuvre — Tue, 30 May 2023 16:18:31 GMT

Hi there,

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Thanks,

Zoe

Re: Can't get logged into my account.

zoeuvre — Wed, 31 May 2023 16:28:48 GMT

Hello folks,

@Old_Trekee, we haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Regards,
Zoe