topic Re: W5 error on replacement thermostat in Nest Thermostats

W5 error on replacement thermostat

ScottHamilton — Tue, 26 Oct 2021 14:28:00 GMT

Ordered a replacement thermostat which arrived today and it won’t connect/find the internet. W5 error. Have a case number and would love some help to get this resolved

Re: W5 error on replacement thermostat

CristianC — Fri, 29 Oct 2021 14:30:58 GMT

Hey @ScottHamilton,

I'm sorry to hear about your thermostat. Can I have your case number? I'll do my best to get this resolved.

Re: W5 error on replacement thermostat

CristianC — Tue, 09 Nov 2021 16:00:27 GMT

Hello again. Just checking in. Do you still need my help?

Re: W5 error on replacement thermostat

ScottHamilton — Tue, 09 Nov 2021 20:42:26 GMT

Yes please! I seem to be getting nowhere with your colleague on twitter

Re: W5 error on replacement thermostat

CristianC — Wed, 10 Nov 2021 12:30:02 GMT

I'll do my best to get this resolved for you. Can I have your case number?

Re: W5 error on replacement thermostat

CristianC — Fri, 12 Nov 2021 12:42:31 GMT

Checking in again. How's it going with your thermostat?

Re: W5 error on replacement thermostat

CristianC — Wed, 01 Dec 2021 17:47:38 GMT

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.