topic Re: Manage Sensors on iOS Freezes Nest App in Nest Thermostats

Manage Sensors on iOS Freezes Nest App

normkelly — Tue, 10 Jan 2023 20:52:04 GMT

When I select the Manage Sensors command for a particular Nest Learning Thermostat on my iPhone 13 Pro, the entire Nest App freezes completely.

What can I do?

Re: Manage Sensors on iOS Freezes Nest App

RnAElec — Tue, 10 Jan 2023 23:31:27 GMT

very occasionally when servers are overloaded there can be issues such as this, you may need to either wait until tomorrow, or try deleting and reinstalling the app (IT is a crazy field)

servers can sometimes overload because one goes offline for routine maintenance, or upgrades, so others servers take more load... causinging this issue occasionally.

Re: Manage Sensors on iOS Freezes Nest App

normkelly — Tue, 10 Jan 2023 23:40:51 GMT

This has been happening repeatedly over a number of days. It does not seem to be related to any server overloading. It works OK on my iPad Pro, but not on my iPhone.

Re: Manage Sensors on iOS Freezes Nest App

normkelly — Tue, 10 Jan 2023 23:44:31 GMT

I also just tried deleting the app and re-installing it. It still does exactly the same thing - freezes, and I have to exit the app and restart it.

Re: Manage Sensors on iOS Freezes Nest App

aatienza — Tue, 17 Jan 2023 05:05:55 GMT

Hey normkelly,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What is the iOS version of your phone? What is the mobile app version? When did you first encounter the issue? Does this happen often? Could you try clearing the cache and force close the Nest app to see if that helps?

I appreciate the help, RnAElec.

Thanks,

Archie

Re: Manage Sensors on iOS Freezes Nest App

normkelly — Tue, 17 Jan 2023 15:24:14 GMT

iOS version is 16.1.1 and the App version is 5.70.0.4. This hang happens every single time I try to use the Manage Sensors menu item on either of my two Nest Learning thermostats. Once the app is hung, the only way I have to use it again is to force-quit it, and restart it. However, as soon as I choose the Manage Sensors menu item again, the app freezes again!

I am not sure how to "clear the cache" though, so I haven't tried that. Can you tell me how to do that?

Thanks,

Norm

Re: Manage Sensors on iOS Freezes Nest App

Jenelyn_O — Thu, 23 Feb 2023 22:19:55 GMT

Hi there,

@normkelly, I saw your post and wanted to chime in — I'm sorry for the delay. I just want to follow up if you're still encountering the issue. Please let me know as I'll be willing to assist you from here.

I appreciate your help @RnAElec, and @aatienza.

Best,

Jenelyn

Re: Manage Sensors on iOS Freezes Nest App

Jenelyn_O — Sun, 26 Feb 2023 22:25:21 GMT

Hi normkelly,

I wanted to follow up and see if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

Re: Manage Sensors on iOS Freezes Nest App

Jenelyn_O — Mon, 27 Feb 2023 22:32:55 GMT

Hi normkelly,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Jenelyn

Re: Manage Sensors on iOS Freezes Nest App

normkelly — Mon, 27 Feb 2023 22:39:25 GMT

Yes, it still freezes as soon as I select the Manage Sensors menu item. The app totally locks up, and I have to quit the app altogether in order to get it to respond again (after I restart the app, of course).

Thanks,

Norm Kelly

Re: Manage Sensors on iOS Freezes Nest App

Markjosephp — Fri, 14 Apr 2023 21:34:19 GMT

Hello Norm,

I know it has been a while, but I wanted to ensure that everything was covered here.

How's it going with the Nest app on your phone? Are you still experiencing any lagging issues?

Regards,

Mark

Re: Manage Sensors on iOS Freezes Nest App

normkelly — Mon, 05 Jun 2023 14:35:40 GMT

I still have the exact same problem. Absolutely nothing has been done to fix it.

Norm

Re: Manage Sensors on iOS Freezes Nest App

NestorL — Sun, 18 Jun 2023 18:24:58 GMT

I’m having the exact issue

Re: Manage Sensors on iOS Freezes Nest App

masksav — Thu, 20 Jul 2023 19:23:23 GMT

me too

Re: Manage Sensors on iOS Freezes Nest App

Nilakanta — Thu, 27 Jul 2023 03:26:53 GMT

Me too.

Re: Manage Sensors on iOS Freezes Nest App

Romodynamo — Fri, 11 Aug 2023 12:59:44 GMT

Having the same issue. I remember this happened to me a couple of years ago then it just started working again out of a sudden. Recently, I had to delete my Google Home app and Home and had to reconnect every single device. Ended up deleting the Nest app as well. Now, after reinstalling and adding everything back, it is happening again. Ugh.

Re: Manage Sensors on iOS Freezes Nest App

Romodynamo — Wed, 16 Aug 2023 20:12:48 GMT

Same thing is happening to me. App keeps defaulting back to the thermostat for temp control and I have to keep manually changing it thru the day.