topic Re: Nest Warranty claim system is not working in Nest Thermostats

Nest Warranty claim system is not working

JTGreisman — Sat, 03 Jun 2023 02:51:31 GMT

My nest learning thermostat stopped working recently. After changing mode from heat to cool, it intermittently let the ac run it turned on and off every minute or so, and eventually the thermostat stopped working altogether and has no power. My hvac contractor tested the complete system with his own thermostat and the system works fine. His thermostat received power. He advised the nest thermostat is not working. I bought it in November. I filed a warranty claim a month or so ago and received no response, no email or anything . I filed another last weekend and again, no response. The warranty claim system is not functioning. Can I please be assisted?

Re: Nest Warranty claim system is not working

David_K — Sat, 03 Jun 2023 13:05:15 GMT

The best thing to do here is to contact the support team directly. Here's how to do that:

Go to Contact Us - Google Nest Help
Select "Thermostats", type a brief description of the issue, then click "Next".
Click "Other", then click "Next step" until you see the contact options.
Choose to get a call or call or chat with the team as available in your country.

Re: Nest Warranty claim system is not working

Jenelyn_O — Mon, 05 Jun 2023 18:44:58 GMT

Hi there,

Thanks for reaching out. I just want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

I appreciate your help, @David_K.

Best,

Jenelyn

Re: Nest Warranty claim system is not working

Jenelyn_O — Thu, 08 Jun 2023 21:04:32 GMT

Hi JTGreisman,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

Re: Nest Warranty claim system is not working

EmersonB — Fri, 09 Jun 2023 21:32:46 GMT

Hello everyone,

@JTGreisman, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks for answering, davidking and Jenelyn.

Regards,
Emerson