topic Re: WIFI is not working in Nest Thermostats

WIFI is not working

AK66 — Tue, 23 May 2023 15:34:09 GMT

I received a response from you. It does not help. Thrmostan is still not working. Saying "Error - nest.com/w5"......
I did several resets, and nothing appears to be working. So sad that you buy a product and pay the premium, and in less than years, it does not work. What to do now? Spend money again knowing that in 2 years I would need to purchase another one? I am very disappointed by Google Nest.

Alex

Re: WIFI is not working

David_K — Sat, 27 May 2023 12:14:47 GMT

If you still see the W5 error code, contact Google Nest support and they will advise on next steps. Let the agent know you've already tried the steps you mentioned.

Go to Contact Us - Google Nest Help
Select "Thermostats", type a brief description of the issue, then click "Next".
Click "Other", then click "Next step" until you see the contact options.
Choose to get a call or call or chat with the team as available in your country.

Re: WIFI is not working

Markjosephp — Tue, 30 May 2023 17:00:27 GMT

Hello folks,

I wanted to ensure that everything was covered here.

Thanks for the help here, davidking.

@AK66, how's it going? Have you tried reaching out to our team? If you haven't yet, we'd be happy to take a look at this for you. Could you please fill out this form with the needed information?

Let me know once you're done.

Regard

Re: WIFI is not working

EmersonB — Sat, 03 Jun 2023 22:48:39 GMT

Hello everyone,

@AK66, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, davidking and Mark.

Best,
Emerson

Re: WIFI is not working

EmersonB — Tue, 06 Jun 2023 22:51:04 GMT

Hey AK66,

We haven't received your form — were you able to fill it out?

Thanks,
Emerson

Re: WIFI is not working

EmersonB — Sat, 10 Jun 2023 22:18:01 GMT

Hi AK66,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson