topic Re: Energy history is a couple of days behind in Nest Thermostats

Energy history is a couple of days behind

Wharehinga — Mon, 05 Jun 2023 09:53:56 GMT

Cjeckong the energy hostory on the nest apps its two days behind i can’t see yesterdays usage only the day before yesterday (and earlier shows up) i see others with the same issues but i don’t see any satisfactory answers or solutions just locked threads.

Re: Energy history is a couple of days behind

jacksparrow412 — Thu, 08 Jun 2023 12:59:07 GMT

I understand the frustration of the energy history on the Nest app being two days behind and not showing yesterday's usage. It seems others are experiencing similar issues, but there are no satisfactory answers or Solutions available in the locked threads. To troubleshoot, try updating the Nest app, restarting your devices, and checking for any known issues or outages. If the problem persists, contacting Nest customer support directly may provide further assistance.

Re: Energy history is a couple of days behind

Markjosephp — Fri, 09 Jun 2023 16:13:37 GMT

Hello everyone,

I wanted to ensure that everything was covered here.

Thanks for the input, @jacksparrow412.

@Wharehinga, In addition to what was mentioned above, this issue happens because the Nest Thermostat went through a non-orderly restart at some point that day. A non-orderly restart simply means that it wasn't restarted properly by going to its settings. Were there any instances where a power outage happened, the thermostat disconnected from Wi-Fi, or there were power issues?

Let us know how it goes.

Regards,
Mark

Re: Energy history is a couple of days behind

Jenelyn_O — Mon, 12 Jun 2023 19:52:39 GMT

Hi there,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks for your help, @jacksparrow412 and Mark.

Best,

Jenelyn

Re: Energy history is a couple of days behind

Wharehinga — Mon, 12 Jun 2023 20:04:49 GMT

No unorderly restart at all it was installed and configured and never had the history up to date from day one and the best app is fresh install and up to date also.

Re: Energy history is a couple of days behind

Wharehinga — Mon, 12 Jun 2023 20:10:22 GMT

Also the thermostat history is up to date when I go through the menu on the device. Just nest app doesn’t show the updated information. The thermostat software is also up to date it shows connected to nest app etc…..

Re: Energy history is a couple of days behind

Jenelyn_O — Mon, 19 Jun 2023 17:03:58 GMT

Hey Wharehinga,

Thanks for the update. I'm sorry for the delay. As long as you shut down your Nest Thermostat in an orderly manner, you shouldn't experience the issue. Ensure that Google is aware of this and working to resolve it. Stay tuned for updates. Otherwise, I'll be locking this thread after 24 hours.

Best regards,

Jenelyn