topic Re: w5 error no connection in Nest Thermostats

w5 error no connection

lmaas2 — Sun, 11 Jun 2023 02:43:29 GMT

My Nest Thermostat has the reported "w5 error" and cannot connect to WiFi. It does not even detect the WiFi. Have tried all suggestions (restart and reset both the router and Nest Thermostat) and still won’t connect to WiFi. None of my other nest thermostats have issues connecting. Please help.

i have another nest that works.

Re: w5 error no connection

David_K — Sun, 11 Jun 2023 14:05:28 GMT

If you're still seeing the W5 error code after trying those steps, contact Google Nest customer support to help resolve the issue. Let them know you've already tried the troubleshooting steps and be ready to give them your thermostat's serial number. To find your thermostat’s serial number, pull the display off the base and flip it over. The serial number is above the QR code on the back of the display.

Select "Thermostats", type a brief description of the issue, then click "Next".
Click "Other", then click "Next step" until you see the contact options.
Choose to get a call or call or chat with the team as available in your country.

Re: w5 error no connection

Jenelyn_O — Tue, 13 Jun 2023 18:47:43 GMT

Hi there,

Thanks for reaching out. I just want to check if you were able to get in touch with our team. Please let us know if you still need help.

I appreciate your help, @David_K.

Best,

Jenelyn

Re: w5 error no connection

EmersonB — Fri, 16 Jun 2023 19:00:49 GMT

Hi everyone,

@lmaas2, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for answering, Jenelyn and davidking.

Regards,
Emerson

Re: w5 error no connection

EmersonB — Mon, 19 Jun 2023 14:07:08 GMT

Hey lmaas2,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson