topic Re: Google Nest Learning Thermostat Wifi5 error in Nest Thermostats

Google Nest Learning Thermostat Wifi5 error

bmyertekin — Fri, 02 Jun 2023 16:55:18 GMT

Hi there,

I am having issues with my Google Nest Learning Thermostat connecting to wifi. It worked without an issue for 5 months now it is giving a Wifi5 error. How can I contact customer suppport to claim warranty, I saw many people having similar issue.

THanks for your help, appreciated.

Re: Google Nest Learning Thermostat Wifi5 error

David_K — Sat, 03 Jun 2023 13:23:22 GMT

Here is how to contact the Google Nest support team directly.

Go to Contact Us - Google Nest Help
Select "Thermostats", type a brief description of the issue, then click "Next".
Click "Other", then click "Next step" until you see the contact options.
Choose to get a call or call or chat with the team as available in your country.

Re: Google Nest Learning Thermostat Wifi5 error

Patrick_Caezza — Sun, 04 Jun 2023 03:47:31 GMT

@bmyertekin

How do you have it wired?

Is there a C wire?

Re: Google Nest Learning Thermostat Wifi5 error

Jenelyn_O — Tue, 06 Jun 2023 18:32:22 GMT

Hi there,

Thanks for reaching out. Were you able to get in touch with one of our phone support? Please keep us posted.

I appreciate your help, @David_K and @Patrick_Caezza.

Best,

Jenelyn

Re: Google Nest Learning Thermostat Wifi5 error

bmyertekin — Wed, 07 Jun 2023 19:25:06 GMT

What phone support? None of web available numbers work? It says there is a case assigned but no progress. Can you provide contact info so I can talk to somebody in person.

there are many customers having same wifi issue, only way to correct is to send anew device in many cases also failed or refund. I will take refund option.

thank you.
-Yalcin Ertekin

Re: Google Nest Learning Thermostat Wifi5 error

bmyertekin — Wed, 07 Jun 2023 19:28:14 GMT

Your link goes into a dead end loop never shows contact info so it sucs:(

Re: Google Nest Learning Thermostat Wifi5 error

bmyertekin — Wed, 07 Jun 2023 19:29:34 GMT

No c wire charges ok

Re: Google Nest Learning Thermostat Wifi5 error

Jenelyn_O — Wed, 07 Jun 2023 22:13:29 GMT

Hey bmyertekin,

Thanks for the update. I'm sorry for the trouble. Google Nest no longer has a phone number to call on, but we have a better and free way of how you'll get in touch with our support team. Please click this link then follow and answer the prompt there to get a representative.

Let me know how it goes.

Best,

Jenelyn

Re: Google Nest Learning Thermostat Wifi5 error

Markjosephp — Tue, 13 Jun 2023 22:08:09 GMT

Hello folks,

I wanted to ensure that everything was covered here.

Thanks for the assistance here, Jenelyn.

@bmyertekin, I'm sorry to hear that you're having trouble reaching out to our support team, as we no longer have a direct phone number, but we indicated it on our Help Center Contact Us Form. If the phone won't work, you can try our chat channel for real-time support as well.

Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.

Regards,
Mark

Re: Google Nest Learning Thermostat Wifi5 error

Markjosephp — Wed, 14 Jun 2023 22:22:56 GMT

Hi bmyertekin,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Regards,

Mark