topic thermostat not working in Nest Thermostats

thermostat not working

gu2 — Mon, 19 Jun 2023 21:07:33 GMT

thermostat keeps repeating continue setup in google home app

Re: thermostat not working

zoeuvre — Fri, 23 Jun 2023 21:52:59 GMT

Hi gu2,

Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's give these steps a try:

Please check that the power from your breaker to your HVAC system is turned on.
Ensure all wires are properly seated to their terminals and buttons are stayed down.
Remove your Nest Thermostat display from its base, then remove the batteries from it for at least 60 seconds, then put them back in.
Look for any available wire report, and please tell us the message code.
Check for any wiring updates on the Google Home app.
- On the homepage, select your thermostat, then settings.
- Thermostat > Wiring configuration > Update
Go to your Google Home app to try adding your thermostat again. You can visit this support article for additional information on how to add your thermostat to the Google Home app.

Keep us posted. Let us know how it goes.

Best,

Zoe

Re: thermostat not working

Jenelyn_O — Mon, 26 Jun 2023 22:03:03 GMT

Hi there,

Chiming in — were you able to try the troubleshooting steps that have been provided above? Please let us know how it goes.

I appreciate your help, Zoe.

Thanks,

Jenelyn

Re: thermostat not working

Jenelyn_O — Tue, 27 Jun 2023 23:58:34 GMT

Hey gu2,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn