topic Re: I'm home but thermostat still goes into eco mode in Nest Thermostats

I'm home but thermostat still goes into eco mode

petra777 — Sun, 14 Nov 2021 14:33:05 GMT

I installed two Nest Thermostats over the last couple days but find that even though I am home, both thermostats go into Eco mode at the scheduled time instead of staying in Comfort mode. We are in the house moving past the thermostats (Activity sensor turned on for each thermostat). I also have presence sensing turned on for three of our phones with locations services set to Always for the Google Home app. Don't know what else could be wrong.

Thanks

Re: I'm home but thermostat still goes into eco mode

Bacon — Sun, 14 Nov 2021 19:08:33 GMT

I'm having a similar issue, I only use two nest protects in the second floor bedrooms, to determine if someone is home or away. The system will go into eco mode, and strangely sometimes it will return to its set temperature when someone is in the bedrooms, other times it will stay in eco mode all night. All have excellent Wi-Fi connections, and are running the latest software. I even painstakingly factory reset every nest device in my house to no avail.

Re: I'm home but thermostat still goes into eco mode

SpineDoc — Wed, 05 Jan 2022 12:50:46 GMT

The answer is, this product is garbage.

Glad I could help.

Re: I'm home but thermostat still goes into eco mode

gwbyrd — Thu, 06 Jan 2022 13:56:40 GMT

Sadly, this would appear to be true.

Re: I'm home but thermostat still goes into eco mode

gwbyrd — Thu, 06 Jan 2022 13:59:09 GMT

I keep waking up to a freezing home because I have the same problem. The thermostat goes into eco mode overnight and won't turn back on until I walk past the thermostat, even though location sensing on my phone is turned on and I am at home.

Re: I'm home but thermostat still goes into eco mode

Timmothy — Mon, 14 Feb 2022 13:23:01 GMT

Same issue here, has anyone received any answers to this??

Re: I'm home but thermostat still goes into eco mode

SpineDoc — Mon, 14 Feb 2022 13:27:31 GMT

I had to call in. The stupid thermostat kept turning off my in floor heat and it would take hours to get back up to temperature.

It finally stays stable but there were a lot of things that had to be done. The Nest is really not very smart.

Re: I'm home but thermostat still goes into eco mode

JC13 — Sat, 19 Feb 2022 18:40:34 GMT

So at this point we can assume Nest knows about their faulty device but refuses to publicly acknowledge it or address it. Thanks google. Another winner here...smh

Re: I'm home but thermostat still goes into eco mode

Brian_B — Wed, 30 Mar 2022 17:43:51 GMT

Nest customer service are a bunch of useless knobs. No answer to an issue with thousands of reported problems.

Re: I'm home but thermostat still goes into eco mode

Bacon — Wed, 30 Mar 2022 18:04:10 GMT

Magically my thermostat has been working over the past few days after restarting the thermostat. But I have little confidence it will stay fixed

Re: I'm home but thermostat still goes into eco mode

Aron50 — Wed, 01 Feb 2023 21:46:10 GMT

Wait you can call someone? Last time I tried to look in to the issue I got sent to dead forum posts which I could vent my frustrations on. I like how this forum doesn't have any vendor response on it. I guess they can just keep partitioning off upset users.

Re: I'm home but thermostat still goes into eco mode

Aron50 — Wed, 01 Feb 2023 21:48:09 GMT

Best suggestion yet. Having worked in technology for 30 years I wonder why I didn't think of this.....oh yeah, because it is a thermostat. Oh well, didn't have to reboot phones in the past either

Re: I'm home but thermostat still goes into eco mode

shro8559 — Mon, 19 Jun 2023 22:35:31 GMT

If the problem is the same as mine, it could be that you got a new phone, or someone the Nest App when back to using your old phone to determine when you are home. I had this happen after I was out of time for 3 weeks. But when I updated "What decides if you're home" it started working just fine.