topic Re: Follow up warranty claim in Nest Thermostats

Follow up warranty claim

Ripcurlsms — Thu, 18 May 2023 03:26:13 GMT

Hello- i submitted a form on May 10th per the community support response directions and a post on this forum. I have not heard back how long does it take? I am following up for a warranty claim with a non operating nest learning thermostat w5 error unresolved with trouble shooting.

Re: Follow up warranty claim

Markjosephp — Thu, 18 May 2023 19:50:53 GMT

Hello Ripcurlsms,

It's me again. I'm sorry if you haven't heard back from our team yet. I followed up with them, and please check your email from time to time for any updates. Also, I'll leave this thread open until you get assistance.

Best,
Mark

Re: Follow up warranty claim

Jake — Mon, 22 May 2023 20:50:57 GMT

Hey Ripcurlsms,

I wanted to check in with you, and ensure you are in contact with our team. Please let me know, as I want to make sure you are being helped.

Best regards,

Jake

Re: Follow up warranty claim

Ripcurlsms — Mon, 22 May 2023 23:32:59 GMT

Hello Jake. I have not been helped or received any email support. Thank you.

Re: Follow up warranty claim

Markjosephp — Wed, 24 May 2023 18:49:12 GMT

Hi there,

It's me again — We know that this has taken some time. Rest assured, we're not leaving you hanging. I’ve made a follow-up with our team — I'll get back to you as soon as I have something to share.

Thanks,
Mark

Re: Follow up warranty claim

Markjosephp — Thu, 22 Jun 2023 20:54:25 GMT

Hi Ripcurlsms,

I know it has been a while, but I wanted to ensure that everything was covered here. An email from our team has been sent to you. So please check your inbox for updates and continue the conversation there, as this thread will be locked in 24 hours.

Regards,
Mark