topic Re: False No Usage in Nest Thermostats

False No Usage

PeterG-UK — Thu, 08 Jun 2023 17:37:32 GMT

My gas supplier meter is showing a small amount of gas being used each day. That is correct as it is used to heat the water for a short while. Some of the use will be for a separate heating circuit not controlled by nest.

The Nest app though is now showing no use for three days. Because of the ambient temperature the main heating circuit controlled by Nest has not been used but surely Nest should show something for the water heating?

Re: False No Usage

Markjosephp — Thu, 15 Jun 2023 18:05:50 GMT

Hello PeterG-UK,

We appreciate you taking the time to let us know about your question.

Usually this no usage arose when the Nest Thermostat restarted itself improperly at some point throughout that day. Simply put, a non-orderly restart indicates that the thermostat wasn't correctly restarted after selecting Settings to restart. There may have been instances where it malfunctioned or power-related worries that it may have sparked, are there any? Please let me know if the energy history on the Nest Web App page also shows the same.

Regards,
Mark

Re: False No Usage

PeterG-UK — Fri, 16 Jun 2023 07:35:34 GMT

Thank you Mark.

Both the app and the web page are showing no usage for the last week or so. No power issues. The ambient temperature is now such that no heating being used. Thinking about it some based on that, I guess Nest is only recording gas used for heating and not hot water. That made me think some more as there was one day when it looked like the towel rails on a separate circuit were turned off. It looked like we weren't going to need them any more. However we soon found we did for a while longer.

Unless you see any flaw in my logic, I think it is all explained now.

Re: False No Usage

OannaCG — Tue, 20 Jun 2023 07:07:46 GMT

Hello @PeterG-UK! If you click on where it says "no usage" can you see it expanded or still the same?

Re: False No Usage

PeterG-UK — Tue, 20 Jun 2023 07:11:12 GMT

It confirms No Usage but I now realise that is correct. Unless I am wrong, Nest only measures gas used for heating and that is not coming on. The gas being used is to heat water or for cooking.

Re: False No Usage

OannaCG — Tue, 20 Jun 2023 15:05:44 GMT

Yes, it's true. The usage in the Energy History is related strictly for the heating. At the moment, there is no monitoring of the hot water activation and anything besides the heating, the Nest thermostat doesn't report.

Re: False No Usage

AlexD — Fri, 23 Jun 2023 15:07:10 GMT

Hi, I wanted to check in. Is there anything I could try and assist with? If so, make sure to let me know.

Re: False No Usage

PeterG-UK — Fri, 23 Jun 2023 15:17:06 GMT

Thanks but no. Please consider this thread as closed.

Re: False No Usage

AlexD — Fri, 23 Jun 2023 15:20:02 GMT

I am happy my colleagues could help. If anything else comes up that you need assistance with, make sure to open up a new thread. Everyone here is happy to try and assist. I will go ahead and closedown the thread. Have a great day ahead!