topic Re: Heat Link Replacement in Nest Thermostats

Heat Link Replacement

Jeremy2 — Tue, 20 Jun 2023 14:55:30 GMT

I have received an email claiming to be from Nest, telling me that my Heat Link needs replacing.

Everything seems to be working fine, so I’m sceptical about this being a genuine email.

Can anyone advise?

Re: Heat Link Replacement

LarisaL — Wed, 21 Jun 2023 07:04:26 GMT

Hi there! That is an email that is sent automatically when it detects that your Heat Link has no LEDs on it or if there was a power cut that might trigger it too. Can you please tell me if you see any light on the Heat Link?

Many thanks, Larisa

Re: Heat Link Replacement

Jeremy2 — Wed, 21 Jun 2023 07:50:13 GMT

Thanks LarisaL.

LED working fine now, so guessing we had a power cut that I didn’t know about.

Good to know this happens automatically if system fails.

Many thanks

Re: Heat Link Replacement

LarisaL — Wed, 21 Jun 2023 07:59:32 GMT

I'm glad to hear that everything works just fine. Is there anything else I might help you with?

Re: Heat Link Replacement

AlexD — Fri, 23 Jun 2023 10:16:44 GMT

Hi there. How has it been going so far with the thermostat? If anything else comes up, make sure to let us know here.

Re: Heat Link Replacement

Vladut — Sun, 25 Jun 2023 07:02:44 GMT

Hi there, just checking in with you. As you haven't replied, I'm gonna go ahead and close the case. If you need anything else, please let me know. Have a great day ahead!