topic Re: Nest won't connect with app in Nest Thermostats

Nest won't connect with app

Nash44 — Mon, 19 Jun 2023 11:00:41 GMT

My nest will not connect the app on my phone. I've reset it so many times, but still won't connect.

Re: Nest won't connect with app

zoeuvre — Fri, 23 Jun 2023 15:38:16 GMT

Hi Nash44,

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Let me take a look at this for you. To check more on this, a few questions:

Has the Nest Thermostat been paired before?
What type of Nest Thermostat you have?
When and from where was the thermostat purchased?
How far have you gotten in pairing your Nest Thermostat?
What’s the color of the LED status light?
How far is the Nest Thermostat from the router?
Can you connect to the internet with other devices?
Are there any other devices that experience issues with the Wi-Fi?
Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair? Those devices could interfere with the Wi-Fi or Bluetooth signal.

I'll look forward to your responses.

Best,

Zoe

Re: Nest won't connect with app

Jenelyn_O — Mon, 26 Jun 2023 22:05:40 GMT

Hi folks,

Chiming in — I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward.

I appreciate your help, Zoe.

Thanks,

Jenelyn

Re: Nest won't connect with app

Jenelyn_O — Wed, 28 Jun 2023 00:03:33 GMT

Hey Nash44,

Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Regards,

Jenelyn