topic Re: Cannot connect to Wi-Fi in Nest Thermostats

Cannot connect to Wi-Fi

Wonka124 — Thu, 29 Jun 2023 02:33:09 GMT

Nest thermostat disconnected from Wi-Fi and won’t reconnect or find network… please help nest is only 8 months old

Re: Cannot connect to Wi-Fi

RXShorty — Thu, 29 Jun 2023 08:25:49 GMT

Sorry to hear you are having issues with your Thermostat.
You check THIS support page about WiFi issues with your Thermostat.

To reset your thermostat’s connection, you need to remove your thermostat from your account in the Home app and then set it up again. Keep in mind that you can skip the installation process and much of the setup steps.

Open the Google Home app
Tap Favorites and open Wi-Fi.
Open Network Settings.
Under General, enter the network name and password then select Save.

Nest Thermostat E or Nest Learning Thermostat

Note: Depending on your thermostat’s software version, you may have the option to reset your thermostat’s network. When you reset your thermostat’s network, all the network information on your thermostat is removed. If you don’t find the option to reset the network, continue to step 10.

Reset the network

On your thermostat, open the Quick View menu.
Select Settings --> Reset.
Select Network and choose Reset. Note: If this option doesn’t appear, continue to step 10.
Confirm that you’d like to reset your network settings.

Reconnect your thermostat to Wi-Fi

On your thermostat, open the Quick View menu.
Select Settings --> Reset.
Choose your Wi-Fi network name and enter your password if prompted.
If your thermostat still has trouble connecting, go to step 10 and check the settings on your Wi-Fi router or access point. You can also try to disable any range extenders you may have installed for your Wi-Fi network.

Reconnect your thermostat to the app

On your thermostat, open the Quick View menu.
Select Settings --> Nest app.
Follow the instructions.

Re: Cannot connect to Wi-Fi

Jenelyn_O — Sun, 02 Jul 2023 18:12:00 GMT

Hi there,

Were you able to try the troubleshooting steps that have been provided above? Please let us know how it goes.

I appreciate your help, @RXShorty.

Best,

Jenelyn

Re: Cannot connect to Wi-Fi

Wonka124 — Sun, 02 Jul 2023 20:22:09 GMT

The troubleshooting did not work. Contacted google support and they will be replacing the stat free of charge

Re: Cannot connect to Wi-Fi

Jenelyn_O — Sun, 02 Jul 2023 20:29:22 GMT

Hey Wonka124,

Got it. Thanks for keeping us in the loop. I'm glad that the replacement is currently in process. Please let us know if you still need help. Otherwise, I'll be locking this thread after 24 hours.

Cheers,

Jenelyn