topic Re: Nest Heat link dead, power to it but no led lit in Nest Thermostats

Nest Heat link dead, power to it but no led lit

jonalderman — Wed, 13 Oct 2021 19:58:56 GMT

My Nest Heat link module is dead.

Power is being supplied and has been checked at 240V, no breakers tripped no fuses blown.

The Heat link led is not lit and of course this means the thermostat is not working so no hot water or central heating.

Can I ask you how do I organise a replacement under warranty asap?

Re: Nest Heat link dead, power to it but no led lit

Frustratedddd — Thu, 14 Oct 2021 00:38:30 GMT

Easiest way is to ring Nest

Re: Nest Heat link dead, power to it but no led lit

jonalderman — Thu, 14 Oct 2021 08:53:52 GMT

Many thanks but in the meantime I found the Warranty claim form and have submitted one. Hope that works

Re: Nest Heat link dead, power to it but no led lit

Frustratedddd — Fri, 15 Oct 2021 10:38:19 GMT

That's up to you, but a phone call will normally get the replacement to you within 24hrs, I will be interested to see how long that way take.

Re: Nest Heat link dead, power to it but no led lit

CristianC — Tue, 09 Nov 2021 13:01:48 GMT

Hey @jonalderman,

I'm sorry for the late reply. Did you manage to get your Heat Link replaced? Let me know if I can help.

Re: Nest Heat link dead, power to it but no led lit

CristianC — Thu, 11 Nov 2021 13:13:58 GMT

Hello again. Just checking in. How's it going with your Heat Link?

Re: Nest Heat link dead, power to it but no led lit

jonalderman — Thu, 11 Nov 2021 21:33:11 GMT

Hi Christian

Thanks and yes, Heat Link replacement was received after 5 days, installed and works fine.

Re: Nest Heat link dead, power to it but no led lit

CristianC — Wed, 01 Dec 2021 13:24:07 GMT

Awesome. I'm glad to hear that. If anything comes up, let me know.

Re: Nest Heat link dead, power to it but no led lit

AlexD — Mon, 06 Dec 2021 17:53:45 GMT

Hi. Since the situation has been resolved and there have been no further replies I will go ahead and lock this thread.

If anything else come up that you need assistance with, make sure to reach out on any of our support channels.

Best regards,

AlexD.