topic Re: Help urgent I've been contacting you for weeks with no response in Nest Thermostats

Help urgent I've been contacting you for weeks with no response

Joannaehiggns — Fri, 30 Jun 2023 09:00:19 GMT

Despite serval emails going backwards and forwards i still haven't had a response.

NEST Learning Thermostat 3rd Generation isn't working there is no LED light at all its dead despite power going to the thermostat i need a replacement and someone to call.

Re: Help urgent I've been contacting you for weeks with no response

RXShorty — Fri, 30 Jun 2023 09:03:24 GMT

Hi @Joannaehiggns

Please reach out to Google Nest Support.
I hope your issues get resolved soon. 😊

Re: Help urgent I've been contacting you for weeks with no response

Markjosephp — Fri, 30 Jun 2023 18:44:07 GMT

Hello everyone.

I wanted to chime in and see how I could help.

Thanks for sharing our Contact Us Form for real-time assistance, @RXShorty.

@Joannaehiggns, I'm sorry for the trouble this may have caused you. I'd love to know more about this and try to make things right.

Could you provide us with your Support ID number in relation to your Nest Thermostat that won't turn on the report? I'll look forward to your response.

Regards,
Mark

Re: Help urgent I've been contacting you for weeks with no response

Frustratedddd — Sat, 01 Jul 2023 14:41:21 GMT

Are you UK?

When did you purchase the thermostat? Did the electrician buy and install the thermostat foryou?

I assume you are UK as I have just found this...

Hi Alex,

The heat link is broken I have had the electrician out who installed it and he has trouble shooted it with me but it’s still not working we also checked online and it’s a common fault apparently.

Re: Help urgent I've been contacting you for weeks with no response

Markjosephp — Fri, 07 Jul 2023 21:58:09 GMT

Hi there,

Thanks for your assistance here, @Frustratedddd.

@Joannaehiggns, I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

Re: Help urgent I've been contacting you for weeks with no response

Markjosephp — Tue, 11 Jul 2023 02:57:58 GMT

Hi Joannaehiggns,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

Re: Help urgent I've been contacting you for weeks with no response

Markjosephp — Wed, 12 Jul 2023 04:07:36 GMT

Hello there Joannaehiggns,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.

Best regards,

Mark