topic Re: Google Nest 2nd generation thermostat keep getting offline while connected to wifi in Nest Thermostats

Google Nest 2nd generation thermostat keep getting offline while connected to wifi

nenpatel — Thu, 18 May 2023 09:22:51 GMT

I have nest thermostat and it is keep getting disconnected from new cell phones.

I bought new samsung s23 ultra and I am seeing this issue started. When u go back close to thermostat turn on thermostat you can see in yr phone but after sometime it gets disconnected from phone and temperature changes in house.

Not sure contacted samsung but not solution.

Re: Google Nest 2nd generation thermostat keep getting offline while connected to wifi

Jake — Mon, 22 May 2023 20:02:47 GMT

Hey nenpatel,

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Google Nest 2nd generation thermostat keep getting offline while connected to wifi

nenpatel — Mon, 22 May 2023 20:37:26 GMT

Hello Jake,

Yes I am still having issue. The nest thermostat connects and middle of night it says it is offline and temp in home drops to 10 to 15 degrees. I go back to thermostat and turn on manually and it show the temp in cell phone for little while and same stuff starts next day.

Re: Google Nest 2nd generation thermostat keep getting offline while connected to wifi

nenpatel — Mon, 22 May 2023 20:39:16 GMT

I have used google help and steps but does not helps.

Re: Google Nest 2nd generation thermostat keep getting offline while connected to wifi

Markjosephp — Sun, 02 Jul 2023 05:17:18 GMT

Hello folks,

I'm sorry for the late response. I wanted to ensure that everything was covered here.

Thanks for the help here, Jake.

@nenpatel, how's your Nest Thermostat? Is it still going offline? If so, could you please check your thermostat's power readings in the Technical Info settings? When the battery level drops to 3.7 volts, it'll disconnect from the Wi-Fi network in order to save the battery. Also, are you receiving or getting any messages before they go offline?

I'll look forward to your response.

Best,
Mark

Re: Google Nest 2nd generation thermostat keep getting offline while connected to wifi

EmersonB — Wed, 05 Jul 2023 22:33:11 GMT

Hi everybody,

@nenpatel, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? We would appreciate it if you could share the information we're asking above. We'd be glad to hear from you.

I appreciate the help, Jake and Mark.

Regards,

Emerson

Re: Google Nest 2nd generation thermostat keep getting offline while connected to wifi

EmersonB — Thu, 06 Jul 2023 22:45:12 GMT

Hey nenpatel,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson