topic Nest Learning Thermostat Off Line in Nest Thermostats

Nest Learning Thermostat Off Line

Vetter91 — Tue, 04 Jul 2023 18:03:50 GMT

@Markjosephp First wrote about this in May. Missed your reply in June, and the thread was subsequently closed. The problem has persisted with the device continuously going offline, and sometimes with a blank screen that will not awaken. Should this device be replaced? This has been extremely frustrating...

Re: Nest Learning Thermostat Off Line

Markjosephp — Sat, 08 Jul 2023 22:14:16 GMT

Hello Vetter91,

Thanks for reaching out. I'm sorry to hear the issue still persists. Let's sort this out.

Could you please fill out this form with the needed information? A member of our support team will be in touch over email to help.

Best,
Mark

Re: Nest Learning Thermostat Off Line

Markjosephp — Wed, 12 Jul 2023 02:39:18 GMT

Hi Vetter91,

Thanks for completing the form; we have received it. Soon, a member of our higher tier of support will contact you via email. So please continue the conversation there, as this thread will be locked within 24 hours.

Regards,

Mark