topic Re: Remove Temp Sensor from pre-migration in Nest Thermostats

Remove Temp Sensor from pre-migration

snkbrown — Fri, 30 Jun 2023 23:41:23 GMT

I need some help to remove a temperature sensor from my old Nest account. I just migrated to the Google.com account and had to add all my existing thermostats and Protects. When I tried to add the temp sensor, the app says it is still associated with the old Nest account. I already tried removing the battery to reset the sensor.

Re: Remove Temp Sensor from pre-migration

David_K — Sun, 02 Jul 2023 14:25:29 GMT

You need to leave the battery out for at least 48 hours. After that time it should let you set it up again.

Re: Remove Temp Sensor from pre-migration

Jenelyn_O — Thu, 06 Jul 2023 17:06:41 GMT

Hi there,

Thanks for reaching out. I'm sorry for the delay. Removing your Nest Temperature Sensor batteries for 24-48 hours is a way for you to factory reset it. Once done, try to set it up again to the Nest app. If you encounter issues during or after setup, you can visit this support article for troubleshooting steps.

I appreciate the help, @David_K.

Best,

Jenelyn

Re: Remove Temp Sensor from pre-migration

Jenelyn_O — Mon, 10 Jul 2023 00:39:14 GMT

Hi snkbrown,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

Re: Remove Temp Sensor from pre-migration

Jenelyn_O — Tue, 11 Jul 2023 00:40:34 GMT

Hey snkbrown,

Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Regards,

Jenelyn