topic Home/Away Assist not generating logs in “Activity history” in Nest Thermostats

Home/Away Assist not generating logs in “Activity history”

vaal326 — Fri, 07 Jul 2023 00:45:28 GMT

Home/Away Assist working fine but recently stopped generating logs in “Activity history”. I see the past 10 days, but each day has “No events”. This functionality has worked fine in the past.

Re: Home/Away Assist not generating logs in “Activity history”

Plover2021 — Fri, 07 Jul 2023 04:43:23 GMT

Same issue is happening with my nest app.

Re: Home/Away Assist not generating logs in “Activity history”

vaal326 — Sun, 09 Jul 2023 23:47:19 GMT

did you find a solution?

Re: Home/Away Assist not generating logs in “Activity history”

EdmondB — Mon, 10 Jul 2023 19:14:36 GMT

Hey everyone,

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Just a few questions: Is this happening to a different device? Have you tried to reinstall the Nest app? Did you try to go to https://goo.gle/2qjvVSU and check if it is still not showing any of the Activity history?

I look forward to your response.

Thanks,
Edmond

Re: Home/Away Assist not generating logs in “Activity history”

vaal326 — Tue, 11 Jul 2023 00:40:14 GMT

Hi Edmond,

I checked on the nest website and the logs are also empty. Regarding your question about different devices. What device you're referring to? On my Google Home application, I have two devices; a Nest thermostat & Google WiFi. Interesting fact; when changing from Home to Away manually, in an application, logs got recorded. When the system is done automatically using the sensor logs are not generated. I will try to re-install the mobile application and let you know.

Thanks,

Alex

Re: Home/Away Assist not generating logs in “Activity history”

Plover2021 — Tue, 11 Jul 2023 06:55:11 GMT

Hi Edmond

i only have the Nest Thermostat. Following on from Alex’s comments I can confirm that events are recorded if you set the Home/Away status manually from the app, but nothing is recorded if the thermostat sets the status. This looks to be an issue between the device and the servers.

Colin

Re: Home/Away Assist not generating logs in “Activity history”

EdmondB — Thu, 13 Jul 2023 00:28:10 GMT

Hello everyone,

We'd like to know more about this. Please fill out this form so we can investigate further.

Thanks for the help, @Plover2021.

Regards,
Edmond

Re: Home/Away Assist not generating logs in “Activity history”

vaal326 — Thu, 13 Jul 2023 01:42:51 GMT

I think we have provided you with all details we know. I feel that Google disabled this option on the server side and we are just wasting our time. 😞

Re: Home/Away Assist not generating logs in “Activity history”

EdmondB — Thu, 13 Jul 2023 21:23:04 GMT

Hi everyone,

@vaal326, I know how it feels when something isn’t working as it should. Our Higher level of support needs to check on this, which is why we ask you to fill out the form to further isolate the issue. One more thing to check: have you tried checking the Energy History on the actual Nest thermostat device? Check out this link on how to check the Energy History on the Nest thermostat.

I look forward to your response.

Regards,

Edmond

Re: Home/Away Assist not generating logs in “Activity history”

EdmondB — Sun, 16 Jul 2023 21:31:35 GMT

Hey there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

Re: Home/Away Assist not generating logs in “Activity history”

vaal326 — Mon, 17 Jul 2023 00:52:29 GMT

Hello Edmond,

Per your request, the form has been submitted. What is the time frame to resolve this issue?

Quit frankly I'm not feeling very optimistic 😞

Re: Home/Away Assist not generating logs in “Activity history”

EdmondB — Mon, 17 Jul 2023 19:09:10 GMT

Hello there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Regards,
Edmond