topic Re: Heat link no power in Nest Thermostats

Heat link no power

Rembob — Tue, 20 Jun 2023 20:51:11 GMT

Hello,

I got a email that my heat link was offline. After checking, I don't see any status lamp. I've tried to put the power off and on. Press the button for 10/20/30 sec, but the status lamp keeps off.

No idea what happened and what I can do to fix it.

I bought it 2 years ago.

Hopefully it is fixable.

It's a h71 error what I get

Re: Heat link no power

Jenelyn_O — Mon, 26 Jun 2023 21:35:00 GMT

Hi Rembob,

Thanks for reaching out. I'm sorry for the delay. A few questions: what type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. Also, in what states are you located?

Best,

Jenelyn

Re: Heat link no power

Rembob — Thu, 29 Jun 2023 20:17:19 GMT

Hi.

I think it is the Nest Learning Thermostat2nd gen.

I live in the Netherlands.

Greeting

Re: Heat link no power

Paul_R — Fri, 30 Jun 2023 08:30:50 GMT

Hi @Rembob ! I'm really sorry to hear about this, but I'll do my best to assist you. Could you please answer to the following questions and try the steps at the end?

What type of Nest Thermostat do you have?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many zones are present in your setup?
Were there any power outages recently?

Check for all the breaker switches to be on.
Turn the breaker switches off and then on again.

Try to activate the manual mode of the Heat Link by pressing on the button.

Re: Heat link no power

Rembob — Sat, 01 Jul 2023 08:53:18 GMT

Hi.

I got the a h71 error. Can't connect to heatlink.

I tried a different power cable. And it's now connected trough the USB option. that helps for 1 day. After that I got the same error.

There isn't anything changed past few weeks. It always worked fine the last 2 years

All the breakers are still good, and if got everywhere power.

I got the nest 2.

Re: Heat link no power

LarisaL — Sat, 01 Jul 2023 10:07:10 GMT

Hi there! Thank you for the answers. Is it okay with you if I send you an email, on the email you have in Community so we can create a case in our system? Many thanks, Larisa

Re: Heat link no power

Rembob — Sat, 01 Jul 2023 10:10:07 GMT

Hi larisal.

That is fine with me.

Thanks

Re: Heat link no power

LarisaL — Sat, 01 Jul 2023 10:54:38 GMT

I just sent the email. Please let me know once you've completed the form.

Re: Heat link no power

OannaCG — Tue, 04 Jul 2023 09:00:10 GMT

Hello, just checking in, did you manage to see the message above?

Re: Heat link no power

Rembob — Tue, 04 Jul 2023 09:13:12 GMT

HI,
i have got the form, ill fill it asap.

Re: Heat link no power

OannaCG — Tue, 04 Jul 2023 09:15:00 GMT

Great. please let me know once it's done.

Re: Heat link no power

Rembob — Tue, 04 Jul 2023 09:19:55 GMT

ive send the form, with Case ID [5-6804000033511 and "40047984"

Re: Heat link no power

OannaCG — Tue, 04 Jul 2023 09:32:24 GMT

Thanks, I've found the form. I've sent you an email with some details I need, for your case, please reply to it and let me know here once it's done.

Re: Heat link no power

AlexD — Thu, 06 Jul 2023 11:25:44 GMT

Hi, just wanted to let you know that my colleague got the email with the pictures. I will look over them and get back to you over email as soon as possible.

Re: Heat link no power

UanaC — Sat, 08 Jul 2023 11:30:50 GMT

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, Oana.