topic Re: Set up process get stuck in Nest Thermostats

Set up process get stuck

Trixi — Thu, 29 Jun 2023 07:49:23 GMT

I’ve restarted my thermostat and it continues to get stuck on the screen that says where do I want to put it in my house, e.g. hallway. I click on hallway and nothing happens and I can’t click off that screen. What do I do next?

Re: Set up process get stuck

Troubleshoo — Thu, 29 Jun 2023 21:30:28 GMT

Same here

Re: Set up process get stuck

Tara_TX — Fri, 30 Jun 2023 00:49:06 GMT

I have the same problem. Gen 3 thermostat (installed by technician with new AC unit), iPhone 12, IOS 16.5.1. App hangs when I enter “hall” when prompted for where it is located in my house.

Re: Set up process get stuck

Troubleshoo — Fri, 30 Jun 2023 04:30:05 GMT

Try waiting a VERY long time. Worked for me on both the lock and thermostat after I realized that was still working in very slow motion

Re: Set up process get stuck

OH1O — Sun, 02 Jul 2023 01:03:26 GMT

Thank you. Patience is a virtue. Waiting it out worked.

Re: Set up process get stuck

zoeuvre — Thu, 06 Jul 2023 21:59:16 GMT

Hi folks,

Thanks for bringing this to our attention, and I'm sorry to hear about the situation. Please follow the steps below:

Uninstall the Nest app, then reinstall it again.
Sign in to your account.
When you encounter the same situation, wait for 5 minutes, then check if it will proceed.

Let us know if that works.

Best,

Zoe

Re: Set up process get stuck

Dan_A — Sun, 09 Jul 2023 22:06:30 GMT

Hello again,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,

Dan

Re: Set up process get stuck

Trixi — Mon, 10 Jul 2023 05:20:30 GMT

Yes I did that, it took three minutes and 40 seconds before it loaded. All is well now. Thank you for your follow up

Re: Set up process get stuck

Alex_S — Tue, 11 Jul 2023 16:38:55 GMT

Hi everyone,

We’re glad that it’s all set. Thanks for doing the suggested steps.

@Tara_TX, were you able to complete the set up?

Regards,
Alex

Re: Set up process get stuck

Alex_S — Fri, 14 Jul 2023 17:44:55 GMT

Hi there,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,
Alex

Re: Set up process get stuck

Alex_S — Sat, 15 Jul 2023 18:10:10 GMT

Hey,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Kind regards,
Alex