topic Re: Headlink dead in Nest Thermostats

Headlink dead

Jesvin — Tue, 11 Jul 2023 12:18:50 GMT

google nest learning thermostat purchased in 01-2020the heatlink is now dead
received a tip that google can solve the problem via this site

anyone have an idea?

gr wim

Re: Headlink dead

AlexD — Wed, 12 Jul 2023 09:44:45 GMT

Hi @Jesvin , thanks for reaching out. I would be happy to try and assist you.

If you haven't already, check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after, when you press the button on it.

Re: Headlink dead

Jesvin — Wed, 12 Jul 2023 09:53:22 GMT

Yes i try eventing but heatlink still dead

Re: Headlink dead

AlexD — Wed, 12 Jul 2023 09:55:04 GMT

Thanks for checking. Next I need to log a few details about the situation and the thermostat.

1. When was the thermostat installed?
2. When did you first notice this behaviour?
3. Was it installed by a Nest Pro or by a heating/electrical engineer?
4. Did you notice any message on the thermostat display?
5. Did you notice any power cut in the area before this occurred?
6. Did you have any maintenance done on the heating or electrical system recently?
7. Do you have only one or multiple Google Nest thermostat devices at the location?

Re: Headlink dead

Jesvin — Wed, 12 Jul 2023 09:59:51 GMT

Januari 2020

2 days ago

did it mezelf

one

Re: Headlink dead

AlexD — Wed, 12 Jul 2023 10:03:19 GMT

Thank you for the details. Would it be ok if I reached out to the email associated with your account here so I can create a case and check some more details?

Re: Headlink dead

Jesvin — Wed, 12 Jul 2023 10:04:38 GMT

Oke

Re: Headlink dead

AlexD — Wed, 12 Jul 2023 10:07:17 GMT

I sent an email your way. Go through it and once you have let me know here so me or my colleagues can check.

Re: Headlink dead

Wimkoenders — Sat, 15 Jul 2023 09:49:42 GMT

Complete the list end sent it back

Re: Headlink dead

UanaC — Sat, 15 Jul 2023 14:42:11 GMT

Hello there! Just sent another email your way.

Many thanks, Oana.

Re: Headlink dead

UanaC — Sat, 15 Jul 2023 15:03:40 GMT

Also, would you be so kind to try or confirm the following troubleshooting steps:

1. Check if all the breaker switches are set to on.
2. Turn them off and back on.
3. Turn on manual mode.

Re: Headlink dead

Wimkoenders — Sat, 15 Jul 2023 17:16:34 GMT

Yes i did ,more then ones

Re: Headlink dead

Vladut — Sun, 16 Jul 2023 07:36:06 GMT

Thank you so much for all the details. In regards of the previous email my colleague sent, can you please check the link again and fill all the details?

Re: Headlink dead

OannaCG — Wed, 19 Jul 2023 09:10:48 GMT

Hi! Just checking in, did you manage to see the message above?

Re: Headlink dead

TudorL — Thu, 20 Jul 2023 09:21:11 GMT

Since I haven't heard from you in a while, I'll close this thread, but if anything comes up, you can always contact our community, as we're a message away. Have a good day and stay safe!