topic Re: Problem adding a second Nest Learning Thermostat in Nest Thermostats

Problem adding a second Nest Learning Thermostat

MarkB_748 — Wed, 12 Jul 2023 17:50:25 GMT

I have two Air Handler systems in my home. I have my downstairs A/C and furnace operating on a Nest (2nd Gen) Learning Thermostat. This is working on my Google Home Account and the Google Nest Max Display. I have installed a second Nest Learning Thermostat to my upstairs A/C. It connects successfully to the wifi and I get as far as reading the QR code when adding the device to the Google Home Account. It does not appear in the list of devices. Please advise. I have tried this several times.

Re: Problem adding a second Nest Learning Thermostat

MarkB_748 — Wed, 12 Jul 2023 22:51:43 GMT

I spent the day with Google Online Chat support. It turns out I have to add the new Thermostat to my Nest App before Google Home will see it. Then for my Nest Hub Max to see the second thermostat I need to say "Hey Google - Sync my devices". Then the second device shows up on my Hub Max. Straight forward once you have explored all the blind alleys.

Re: Problem adding a second Nest Learning Thermostat

Jenelyn_O — Mon, 17 Jul 2023 19:21:07 GMT

Hi MarkB_748,

Thanks for reaching out. I'm sorry for the delay. I appreciate you sharing with us the information that resolved your concerns. This would help other Community members. Please let us know if you still have questions in mind, as I'll be willing to take a closer look at it and assist you.

Best,

Jenelyn

Re: Problem adding a second Nest Learning Thermostat

Jenelyn_O — Thu, 20 Jul 2023 21:56:16 GMT

Hi there,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

Re: Problem adding a second Nest Learning Thermostat

Markjosephp — Fri, 21 Jul 2023 23:00:46 GMT

Hello everyone,

Thanks for looking into this, Jenelyn.

@MarkB_748, I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.

Regards,

Mark