topic Re: Home/Away Assist Doesn't Recognize That I'm At Home in Nest Thermostats

Home/Away Assist Doesn't Recognize That I'm At Home

pjda — Tue, 21 Dec 2021 14:08:19 GMT

I have just set up Home/Away Assist and registered my phone. However, even though location services is working fine and I'm sitting in my living room the Nest app shows my current status as Not Here. Does anyone have any ideas as to what might be wrong?

Thanks.

Re: Home/Away Assist Doesn't Recognize That I'm At Home

Roy4 — Tue, 21 Dec 2021 15:41:15 GMT

hi, if you can un plug your nest thermostat from it base, wait a few minutes re plug it in, see how it goes, my google home "lost" the phone settings, this restored them for me, quick try, this is.

Re: Home/Away Assist Doesn't Recognize That I'm At Home

pjda — Tue, 21 Dec 2021 16:20:52 GMT

Thank you for your response. I've figured out what the problem is. When I originally set up the thermostat I just gave it my postal code. This wasn't quite close enough to let the app know I was at home. I've entered my full address now and the app now shows that I'm "Here". Thanks again.

Re: Home/Away Assist Doesn't Recognize That I'm At Home

Lizbmaine — Sun, 30 Jan 2022 00:44:08 GMT

@pjda This solved it for me! Had to put in my full address and then a map popped up so I could put a pin directly on my house. Whew

Re: Home/Away Assist Doesn't Recognize That I'm At Home

Medwards3000 — Thu, 24 Feb 2022 22:27:03 GMT

I noticed tonight that the heating in my house was really hot. The thermostat was reporting the heating was not on, when clearly it was. Has anyone investigated a possible supply chain attack involving the Europe devices. In light of the volatility in the gas and oil markets over the last number of months and what is going on in Europe. It seems a likely target for state sponsored actors to influence the supply demand of gas/electric by wide spread manipulation of home heating devices. Thoughts ??

Re: Home/Away Assist Doesn't Recognize That I'm At Home

Glamisldy — Sat, 21 May 2022 01:40:26 GMT

How do you enter your full address? Or where?

Re: Home/Away Assist Doesn't Recognize That I'm At Home

Glamisldy — Sat, 21 May 2022 05:37:20 GMT

How do you enter your full address? Or where?

Re: Home/Away Assist Doesn't Recognize That I'm At Home

Loren — Sun, 30 Oct 2022 21:52:10 GMT

Thank You! Your post fixed mine too. Appreciate it!

Re: Home/Away Assist Doesn't Recognize That I'm At Home

Solrak1969 — Thu, 06 Jul 2023 22:13:10 GMT

Input all of your home address info. Street, city, state. Fixed it for me.

Re: Home/Away Assist Doesn't Recognize That I'm At Home

WhatdoIknow — Sun, 09 Jul 2023 22:04:33 GMT

I am assuming that you know the answer… but for those who don’t, I opened the nest app —> went to settings —> clicked home info —> clicked on address- > and moved the pin to the correct spot.

I posted this because I had the address in correctly but had somehow moved the pin a few hundred meters away.

Re: Home/Away Assist Doesn't Recognize That I'm At Home

vannest — Thu, 13 Jul 2023 11:50:31 GMT

thank you so much! I've been struggling with it not recognizing i am "here" eventhough I had location services on etc. Changing to the full address did the trick!!