topic Re: Cannot complete setup in Nest app in Nest Thermostats

Cannot complete setup in Nest app

Jpeterson85 — Sun, 02 Jul 2023 22:00:38 GMT

When I try to finish setup in the Nest app it keeps freezing up when it gets to enter the location of the thermostat. The app just freezes up and won’t let me pick the location in the house

Re: Cannot complete setup in Nest app

Youreanation — Mon, 03 Jul 2023 07:33:04 GMT

I’m having the exact same problem. The screen in the Nest App locks and won’t recognize anywhere I tap on the screen. I’ve tried resetting the thermostat, no luck, I tried powering down my phone, no luck.

Re: Cannot complete setup in Nest app

Misthailin — Mon, 03 Jul 2023 18:44:07 GMT

I am also having the same exact issue. Setup goes fine, until I choose the location and the app freezes. This is the nest app by the way. On the Google home app, the app never connects to the Nest Thermostat E.

Re: Cannot complete setup in Nest app

Kfurey99 — Mon, 03 Jul 2023 19:31:31 GMT

I’m having the same issue, cannot finish set up and app keeps freezing on pick a location

Re: Cannot complete setup in Nest app

runralphierun89 — Mon, 03 Jul 2023 20:39:54 GMT

Same problem help!

Re: Cannot complete setup in Nest app

vampy — Mon, 03 Jul 2023 20:47:07 GMT

Same issue here as well, just freezes I am using iPhone 11

Re: Cannot complete setup in Nest app

runralphierun89 — Mon, 03 Jul 2023 23:01:30 GMT

Had to use the app on my I-pad which worked to get past the issue and complete the setup.

Re: Cannot complete setup in Nest app

Ddrav — Tue, 04 Jul 2023 00:37:00 GMT

Can’t get it to work on the iPad either

Re: Cannot complete setup in Nest app

Kfurey99 — Tue, 04 Jul 2023 23:34:15 GMT

Update to my previous thread: I️ used my husbands android phone and it went right through

Re: Cannot complete setup in Nest app

sanbao369 — Wed, 05 Jul 2023 23:14:14 GMT

Me too

Re: Cannot complete setup in Nest app

Jc6177 — Thu, 06 Jul 2023 13:11:36 GMT

Me too

Re: Cannot complete setup in Nest app

Jc6177 — Thu, 06 Jul 2023 13:12:05 GMT

Any answers out there?

Re: Cannot complete setup in Nest app

arxwx — Thu, 06 Jul 2023 22:27:05 GMT

I’m having the same issue with my Nest Guard. After it adds the device to my account, the nest app freezes and I can’t continue my setup.

Re: Cannot complete setup in Nest app

Misthailin — Fri, 07 Jul 2023 01:34:44 GMT

Pretty sure the guard is done with. They do not support it anymore. They were supposed to reach out and compensate people with google store credit or an install of the simplisafe worth $400 something, but clearly you didn’t know, neither did I.

Re: Cannot complete setup in Nest app

Jc6177 — Fri, 07 Jul 2023 01:41:06 GMT

I went through this this morning and got it to work. had to go through the whole set up and connect app last. your address, wifi etc...As well when I first sign into app I needed to choose the eco temps. I have two thermostats and all need to be under same home group and wifi 2.4. I have a dual band router and did not have to separate.

Good luck!

Re: Cannot complete setup in Nest app

idonotwanttoreg — Sun, 09 Jul 2023 05:42:39 GMT

I finally figured this out. When you get to the spot in the setup where it freezes, go ahead and select your location in the house where it is located. And then it freezes. And then let it sit and do nothing for like about 5-10 minutes and then it goes on. it is weird, but it works. If it doesn't work within 10 minutes, then forget this idea, but it worked for me!

Re: Cannot complete setup in Nest app

arxwx — Sun, 09 Jul 2023 17:25:56 GMT

Google says they don’t discontinue the Nest Secure until 2024.

Re: Cannot complete setup in Nest app

arxwx — Sun, 09 Jul 2023 17:29:53 GMT

Adding something, I successfully paired it to my home on another device and it worked. The iOS Nest App client these days…

Re: Cannot complete setup in Nest app

Jenelyn_O — Sun, 09 Jul 2023 17:59:21 GMT

Hi everyone,

Thanks for reaching out. I'm sorry for the delay. Could you please try to reinstall your app then once you're in the setup process of choosing the location you want to add your device, wait for 5 minutes on the screen that froze. Let me know how it goes.

Best,

Jenelyn

Re: Cannot complete setup in Nest app

arxwx — Sun, 09 Jul 2023 18:01:27 GMT

I get to the point where it says it was added to my account. I click next and it freezes. About a minute passes and it crashes. My only way of fixing it was to do it on another device.