topic Re: Nest app freezes during setup of thermostat in Nest Thermostats

Nest app freezes during setup of thermostat

Dfab — Sat, 01 Jul 2023 23:47:38 GMT

So I have my new nest thermostat up and running except the nest app won’t let me finish setting everything up within the app. I get to the point where it asks me which room I installed the thermostat in and when I click dining room the app freezes and won’t continue. I’ve uninstalled the app, restarted my phone to no avail tho. Any suggestions?

Re: Nest app freezes during setup of thermostat

OH1O — Sun, 02 Jul 2023 00:45:48 GMT

Same here. Been trying for an hour. Pick a room. Boom. Frozen. Restarted/ disconnected 3 times so far.

Re: Nest app freezes during setup of thermostat

KendraN — Sun, 02 Jul 2023 01:10:19 GMT

Same issue the it gives me an M15 error. Completely frustrated

Re: Nest app freezes during setup of thermostat

Calflag — Sun, 02 Jul 2023 15:44:32 GMT

Same here. Been trying everything for three days

Re: Nest app freezes during setup of thermostat

Calflag — Sun, 02 Jul 2023 18:56:58 GMT

Update!

When everything else failed I reset my iPhone. That did the trick but I don't know why.

Re: Nest app freezes during setup of thermostat

phxflyboy — Mon, 03 Jul 2023 18:20:00 GMT

Same here! Restarting iPhone did not help. And, this is the 3rd Nest Thermostat I've installed, 2nd one in this house, and never had this happen.

Re: Nest app freezes during setup of thermostat

phxflyboy — Mon, 03 Jul 2023 18:35:24 GMT

OK, I figured it out! The solution is...patience! After removing/resetting the thermostat multiple times, including resetting my iPhone, I went through the process again. This time, once I chose the desired location, the point at which it locked up every time, I just set my iPhone down and let it run. Sure enough, after a minute or so, it went to the next step! All is good now, running perfectly!

Re: Nest app freezes during setup of thermostat

phillipsmith70 — Mon, 03 Jul 2023 18:42:41 GMT

I had the same issue. I tried uninstall/reinstalling app, restarting iPhone to no avail. I ultimately had to use my wife's iPhone and it worked fine.

Re: Nest app freezes during setup of thermostat

phxflyboy — Mon, 03 Jul 2023 18:44:54 GMT

I was about to try that, too! As I mentioned, I tried several times on my iPhone 13 Pro to no avail. Even tried my iPad Gen 4, no luck. But, once I let it sit on the "where in the house is the thermostat" page, it finally went to the next step.

Re: Nest app freezes during setup of thermostat

Calflag — Mon, 03 Jul 2023 19:36:19 GMT

You are right. After i restarted my iPhone everything worked for a little while. Then it reverted to it's old ways. Sorry for the bad tip.

Re: Nest app freezes during setup of thermostat

casscav — Wed, 05 Jul 2023 19:07:42 GMT

Did you ever figure out what the problem / fix was? I am having the same problem and cannot get in touch with customer service. thank you

Re: Nest app freezes during setup of thermostat

phillipsmith70 — Wed, 05 Jul 2023 19:34:57 GMT

I was actually installing another nest thermostat today. I had the same issue as stated above where the app seemingly froze. This time, when the app froze, I gave it a solid 3 to 4 minutes to unfreeze and it eventually worked. Don’t touch anything on the screen, don’t minimize, don’t hit back, don’t do anything with the phone. Eventually, after 3 to 4 minutes of me doing absolutely nothing to the phone, it unfroze, and then worked as it intended. Try that. Just don’t touch anything on the screen for like 3-5 min.

Re: Nest app freezes during setup of thermostat

IBIS — Sat, 08 Jul 2023 14:29:42 GMT

Thanks. That worked for me.

Re: Nest app freezes during setup of thermostat

Aspenbdr360 — Sun, 09 Jul 2023 13:01:36 GMT

Same issue as you, I tried this on two different thermostats for my mother in law and have had no issues on my own one previously. Seems to be a glitch in the app as I tried the same steps as you.

Re: Nest app freezes during setup of thermostat

pm92 — Tue, 11 Jul 2023 04:22:33 GMT

Same freeze issue when setting up our Nest Learning Thermostat. It took 8 min to unfreeze on it's own. 😞 But completed set up.

Re: Nest app freezes during setup of thermostat

KendraN — Tue, 11 Jul 2023 08:44:35 GMT

The issue has been resolved. It did take about 8-10 minutes for the unit to “unfreeze” itself and complete setup. In a world of expediency, this took some patience to let things resolve on its own.

Re: Nest app freezes during setup of thermostat

Jenelyn_O — Tue, 11 Jul 2023 21:56:48 GMT

Hi everyone,

Thanks for reaching out. I'm sorry for the delay and for the trouble this has caused you. The resolution provided by phillipsmith70 is actually the troubleshooting steps for this issue. To ensure that it would work, try to reinstall the app first before continuing with the setup, and wait for more or less 5 minutes once the app freezes.

I appreciate your help, @phillipsmith70.

Best,

Jenelyn

Re: Nest app freezes during setup of thermostat

dtdb — Wed, 12 Jul 2023 01:46:02 GMT

This actually worked. It takes about 3 minutes to get past this “freeze”. Which is painfully long but that’s all it takes… is time. Leave app open - walk away for a few minutes and come back. Done.

Re: Nest app freezes during setup of thermostat

zoeuvre — Wed, 12 Jul 2023 17:17:49 GMT

Hi all,

@Calflag, @phxflyboy, @IBIS, @pm92, @KendraN, and @dtdb, I'm glad that everything has been sorted out.

@OH1O, @casscav, and @Aspenbdr360, I want to check if you managed to see the response from phillipsmith70 above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

Thanks for your help, @phillipsmith70 and Jenelyn.

Best,

Zoe

Re: Nest app freezes during setup of thermostat

Tyguy3210 — Thu, 13 Jul 2023 16:39:57 GMT

THANK YOU