topic Re: W5 error no customer support. in Nest Thermostats

W5 error no customer support.

DaveP0953 — Thu, 13 Jul 2023 20:59:21 GMT

Our nest thermostat had been working flawlessly for >1year. It disconnected from our Wi-Fi in May 2023 and can’t be reconnected. Have done all rest steps to Wi-Fi and to thermostat. Nothing helps. I can’t find a way to contact customer support. To whom can I call, chat or email to get this resolved???

Re: W5 error no customer support.

Markjosephp — Fri, 14 Jul 2023 01:31:47 GMT

Hello DaveP0953,

I'm sorry to hear you're having an issue reconnecting your Nest Thermostat back to your Wi-Fi network despite all the possible steps you've taken. We'd be happy to take a look at this for you.

Please try going to your actual thermostat's Reset Settings > Account Connection > Reset to confirm. Once done, verify if the same message code still appears in the Network settings.

Keep me posted.

Best,
Mark

Re: W5 error no customer support.

MrGhazi — Fri, 14 Jul 2023 09:46:56 GMT

https://support.google.com/googlenest/gethelp?hl=en

I messaged on the link above got a call within minutes, replacement being sent out now

Re: W5 error no customer support.

zoeuvre — Fri, 14 Jul 2023 19:16:09 GMT

Hi folks,

@MrGhazi, thanks for letting us know. If you come across other information you'd like to pass along or have more questions, feel free to let us know.

@DaveP0953, I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

I appreciate your help, Mark.

Regards,

Zoe

Re: W5 error no customer support.

Markjosephp — Tue, 18 Jul 2023 05:18:37 GMT

Hello everyone,

Thanks for your assistance here, Zoe.

@DaveP0953, I'm checking back in—how's it going? Have you tried reaching out to our support team? Let us know if you need more help so we can move forward.

Best,
Mark

Re: W5 error no customer support.

Markjosephp — Wed, 19 Jul 2023 05:25:59 GMT

Hi DaveP0953,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.

Best regards,

Mark