topic Re: Thermostat wifi in Nest Thermostats

Thermostat wifi

Nez5 — Sun, 16 Jul 2023 20:53:55 GMT

Nest thermostat lost Wi-Fi connection and is now not showing any networks to re-connect have tried every troubleshooting tip there is out there. This is a second unit I have had, working fine at first then months later the same issue as the first unit any help greatly appreciated

Re: Thermostat wifi

David_K — Mon, 17 Jul 2023 12:11:36 GMT

You mentioned it doesn't show any Wifi networks to connect to. Was it these steps you tried?

Troubleshoot setup: thermostat doesn’t show your Wi-Fi network - Google Nest Help

Re: Thermostat wifi

Jenelyn_O — Wed, 19 Jul 2023 20:13:16 GMT

Hi there,

Thanks for reaching out. I'd like to know more about it. A few questions: do you see any messages or codes on your Nest Thermostat screen? What type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have.

Also, please try to connect your thermostat to your mobile hotspot instead of your home Wi-Fi.

I appreciate the input, @davidking.

Best,

Jenelyn

Re: Thermostat wifi

Nez5 — Wed, 19 Jul 2023 20:17:03 GMT

reached out to google they have sent out a replacement unit

Re: Thermostat wifi

Jenelyn_O — Wed, 19 Jul 2023 20:32:35 GMT

Hey Nez5,

Thanks for letting us know. I'm glad to hear that there's a replacement sent out to you. If you have questions or concerns, please feel free to let us know as we'll be willing to assist you. Otherwise, I'll be locking this thread after 24 hours.

Cheers,

Jenelyn

Re: Thermostat wifi

Nez5 — Wed, 19 Jul 2023 20:41:58 GMT

Thank you much appreciated

Re: Thermostat wifi

Jenelyn_O — Wed, 19 Jul 2023 21:48:14 GMT

Hi Nez5,

Please feel free to create a new thread if you have any questions or concerns, as we'll be willing to assist you from there. I'll be locking this thread in 24 hours.

Regards,

Jenelyn