topic nest thermostat worked fine until Google purchased it..... not I can't connect and no phone number in Nest Thermostats

nest thermostat worked fine until Google purchased it..... not I can't connect and no phone number

johnbr — Wed, 19 Jul 2023 22:10:22 GMT

Customer service at Google Nest is absurd.... there is no phone number to call.... My nest thermostat was fine until Google arrived..... now it sucks that you can't talk to anyone...... SO.... I'll be dumping the thermostat and purchasing one that has nothing to do with Google...... I'll not purchase anything from Google.... sorry!!!

WAKE UP AND PROVIDE CUSTOMER SERVICE!!!! POST A PHONE NUMBER FOR SUPPORT

Re: nest thermostat worked fine until Google purchased it..... not I can't connect and no phone numb

MountionGal — Fri, 21 Jul 2023 00:16:08 GMT

I certainly agree. Mine does not turn on when the temp. rises past the setting.

Came home on several occasions where Nest was set to keep the house cool at 79, only to find the house temp at over 88. When I when over & touched it it turns on.

Re: nest thermostat worked fine until Google purchased it..... not I can't connect and no phone numb

Frustratedddd — Fri, 21 Jul 2023 15:40:23 GMT

I use to get them on this number in the UK, but you don't say where your from.

0808 169 2307

Re: nest thermostat worked fine until Google purchased it..... not I can't connect and no phone numb

Markjosephp — Wed, 26 Jul 2023 04:07:44 GMT

Hello everyone,

We're sorry for the trouble this may have caused you. Let's see what's going on.

@johnbr, we fully integrate our Customer Support with this form or by going directly to our Help centers, so you would have the option of which support channels you would prefer. But I'd love to know more about this; could you provide more details about what happened with your Nest Thermostat? What specific type of Nest Thermostat is this? Also, please provide a rundown of all the steps you've taken.

@MountionGal, to avoid confusion with your inquiry, please create a new thread about this so we can better assist you.

I appreciate you sharing the Contact number with our Google Nest team in the UK, @Frustratedddd.

Regards,
Mark

Re: nest thermostat worked fine until Google purchased it..... not I can't connect and no phone numb

Markjosephp — Sat, 29 Jul 2023 07:46:25 GMT

Hello johnbr,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

Re: nest thermostat worked fine until Google purchased it..... not I can't connect and no phone numb

Markjosephp — Tue, 01 Aug 2023 00:52:33 GMT

Hi johnbr.

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.

Thanks,

Mark