topic Re: Help with nest in Nest Thermostats

Help with nest

Msoriano — Fri, 21 Jul 2023 16:29:03 GMT

All kinds of messages from my nest.. can you all please help.. that is look wired correctly?

Re: Help with nest

Msoriano — Fri, 21 Jul 2023 16:30:43 GMT

I detached the nest and is getting charged which I’ve never done before. The brown wire does not have a connector..

Re: Help with nest

zoeuvre — Tue, 25 Jul 2023 19:43:22 GMT

Hi Msoriano,

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Please follow these steps:

Make sure that the wires are flat on the base by detaching the thermostat from its base and checking that the wires lay flat on the base. Otherwise, the wires may be pushing the thermostat away from the base, causing the message.
If the message still appears, loosen the screws on the base by using a screwdriver by a half or quarter of a (counterclockwise) turn. This should help if the base is screwed too tightly to the wall.
Make sure the thermostat display is properly seated.
- Check the Nest thermostat from the side. If the white plastic from the thermostat base is visible around any of the edges, the Nest display isn't seated properly. In this case, reseat the display.
- If the display doesn’t go any further, detach it from the base and check for loose wires or other obstructions that could cause the display to push away from the base.
- If necessary, take pictures of your thermostat base and wire setup to confirm that there aren’t any obstructions.
Inspect the 20-pin connector for any visible damage (Check the image below for reference). Check both the male and female ends of the base and display. Make sure the pins are straight and in good condition.

Let us know how that works.

Best,

Zoe

Re: Help with nest

zoeuvre — Fri, 28 Jul 2023 20:05:47 GMT

Hi there,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,

Zoe

Re: Help with nest

zoeuvre — Sat, 29 Jul 2023 20:09:00 GMT

Hello Msoriano,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Regards,

Zoe